简化商务计划在民用机场的应用研究
发布时间：2018-10-16 11:59
【摘要】：简化商务计划是国际航空运输协会近年来重点在全球机场推行的,用以改进航空运输效率,简化旅客乘机流程,提升旅客满意度。其推行得到了世界航空公司和机场的大力支持,目前其推出的100%电子客票已经在全球范围能实现,据预计简化商务计划至少能为航空业每年减少18.1亿美金的开支。中国民航市场正处于高速发展期,近十年每年旅客运输周转量基本保持到百分之十几增长率,这样高速发展的市场带了大量的人流和物流,如何快速提升运输效率,节约成本,成了必须考虑和解决的问题。 本文从便捷旅行项目内容出发,根据目前旅客自助服务发展趋势,分析了旅客值机流程,条码技术在目前值机方案中的利用情况,以及对自助值机项目在中国民航机场推广情况。为了能进一步深入推广便捷旅行计划中所提出的自助行李值机,本文针对RFID技术在行李改善计划中应用,在对中国民航现行主流行李处理流程和行李处理系统进行分析后,结合香港机场RFID应用和北京首都机场RFID应用案例,分析目前该技术如应用于机场行李处理系统能带来的好处与存在的问题,并提出必须针对不同机场考虑自身发展情况,采用不同的应用模式,部分机场可以继续观望等待RFID应用成本的进一步降低。文章最后一部分,根据前文分析各子项目在我国发展情况,提出我国民用航空机场必须立足于本机场实际情况,在充分平衡成本与效益直接关系后,采取分步利用的实施,整合机场各驻场单位部门有效资源,促进协作发展,以逐步提升机场整体服务能力。
[Abstract]:The simplified Business Plan has been implemented by the International Air Transport Association in recent years at airports around the world to improve air transport efficiency, simplify passenger travel processes, and enhance passenger satisfaction. With strong support from world airlines and airports, its 100 percent e-ticket launch is already available worldwide, with a simplified business plan expected to cut the industry's annual spending by at least $1.81 billion. China's civil aviation market is in a period of rapid development, and the annual turnover of passenger transport has basically remained at a rate of more than 10% per year. Such a rapidly developing market has brought a large number of people and logistics, how to quickly improve transport efficiency and save costs. It has become a problem that must be considered and solved. According to the development trend of passenger self-service, this paper analyzes the process of passenger check-in and the utilization of bar code technology in the current check-in scheme, according to the contents of the convenient travel project and the development trend of passenger self-service. As well as the self-service check-in project in China civil aviation airport promotion situation. In order to further popularize the self-help baggage check-in machine proposed in the convenient travel plan, this paper aims at the application of RFID technology in the baggage improvement plan, after analyzing the current mainstream baggage handling process and baggage handling system of CAAC. Based on the cases of RFID application in Hong Kong airport and RFID application in Beijing Capital Airport, this paper analyzes the benefits and problems that can be brought by the application of this technology to the airport baggage handling system, and points out that the development of different airports must be considered. With different application modes, some airports can wait and see further cost reduction of RFID application. In the last part of the article, according to the analysis of the development of each sub-project in our country, the author points out that the civil aviation airport of our country must be based on the actual situation of the airport, after fully balancing the direct relationship between the cost and the benefit, the implementation of the step by step utilization should be adopted. Integrate the effective resources of the airport units, promote the development of collaboration, and gradually enhance the overall airport service capacity.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F562
本文编号：2274286
[Abstract]:The simplified Business Plan has been implemented by the International Air Transport Association in recent years at airports around the world to improve air transport efficiency, simplify passenger travel processes, and enhance passenger satisfaction. With strong support from world airlines and airports, its 100 percent e-ticket launch is already available worldwide, with a simplified business plan expected to cut the industry's annual spending by at least $1.81 billion. China's civil aviation market is in a period of rapid development, and the annual turnover of passenger transport has basically remained at a rate of more than 10% per year. Such a rapidly developing market has brought a large number of people and logistics, how to quickly improve transport efficiency and save costs. It has become a problem that must be considered and solved. According to the development trend of passenger self-service, this paper analyzes the process of passenger check-in and the utilization of bar code technology in the current check-in scheme, according to the contents of the convenient travel project and the development trend of passenger self-service. As well as the self-service check-in project in China civil aviation airport promotion situation. In order to further popularize the self-help baggage check-in machine proposed in the convenient travel plan, this paper aims at the application of RFID technology in the baggage improvement plan, after analyzing the current mainstream baggage handling process and baggage handling system of CAAC. Based on the cases of RFID application in Hong Kong airport and RFID application in Beijing Capital Airport, this paper analyzes the benefits and problems that can be brought by the application of this technology to the airport baggage handling system, and points out that the development of different airports must be considered. With different application modes, some airports can wait and see further cost reduction of RFID application. In the last part of the article, according to the analysis of the development of each sub-project in our country, the author points out that the civil aviation airport of our country must be based on the actual situation of the airport, after fully balancing the direct relationship between the cost and the benefit, the implementation of the step by step utilization should be adopted. Integrate the effective resources of the airport units, promote the development of collaboration, and gradually enhance the overall airport service capacity.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F562
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