阿尔及尔地铁乘客满意度评价研究
发布时间：2021-11-28 02:14
本文旨在通过公共交通（PT）和我们的案例中的阿尔及尔地铁提高对客户满意度因素的理解。该方法为以前的研究提供了相关的贡献,因为它突出了运输系统中乘客满意度的水平和组成之间复杂的相互作用。如今,客户满意度已成为所有企业的战略问题。为了满足客户,首要的重点是确定他的期望和需求。满意度调查是可以帮助完成这项任务的最重要工具之一。他们不仅测量客户对公司提供的产品和服务的满意度,而且还确定他们的需求,以便公司能够更好地回应他们。为了有效,客户研究必须符合一些不断增长的规则。因此,鉴于考虑到各种各样的问题,阿尔及尔地铁乘客的满意度调查旨在评估地铁公司客户的满意度。阿尔及尔,然后尝试找出可能对后者的满意度产生负面影响并可能导致客户流失的差距和缺陷。在这个方向上,我们进行了一项满意度调查,该调查将依靠向500名阿尔及尔地铁乘客提供的调查问卷来查明他们对这种运输方式提供的服务的满意程度。随后,问卷中获得的数据将以表格的形式呈现,下一步将对这些数据进行分析,以便提出建议和结论,以提高服务质量并满足乘客的需求。在收集这项满意度调查的数据后,选择交叉列表法分析不同的定量和定性变量,以测试后者的独立性。在开始交叉...
【文章来源】：北京交通大学北京市 211工程院校 教育部直属院校
【文章页数】：88 页
【学位级别】：硕士
【文章目录】：
Acknowledgement
Abstract
抽象
Preface
List of acronyms
1. Introduction
1.1. Background
1.2. Motivation and Objective of the Research
1.3. Scope of the Research
1.4. Significance of the Research
2. Literature Review
2.1. General Review
2.2 Expected Outcome
3. Background of Urban Transport in Algiers
3.1 Current Situation of Urban Public Transport in the City of Algiers
3.2 Presentation of the Algiers Subway
3.3 Analysis of Displacements by Algiers Subway
3.4 Conclusion
4. Satisfaction Survey
4.1 Presentation of the Algiers subway Satisfaction Survey
4.1.1 Definitions and Concepts
4.1.2 Objectives of the Satisfaction Survey
4.2 Methodology Used for the Satisfaction Survey
4.2.1 Preparation of the Survey
4.2.2 Conduct of the Survey
4.3 Conclusion
5. Statistical Results of Algiers Passengers Satisfaction Survey
5.1 Demographical Characteristics of the Sample
5.2 Analysis and Results of the Survey
5.2.1 Satisfaction at the stations
5.2.2 Satisfaction in the subway
5.2.3 Satisfaction with the Subway Operation
5.3 Summary of Passengers' Opinions in Order of Very Satisfied
5.4 Conclusion
6. Cross Analysis of Algiers Subway Satisfaction Survey
6.1 Definition and Coding Strategy
6.2 Methodology
6.3 Test Results for the Survey Variables
7. Conclusion and Recommendations
7.1 Conclusion
7.2 Recommendations
7.3 Future Works
References
Appendix
Declaration of Originality
Dataset for the Master's Thesis
本文编号：3523494
【文章来源】：北京交通大学北京市 211工程院校 教育部直属院校
【文章页数】：88 页
【学位级别】：硕士
【文章目录】：
Acknowledgement
Abstract
抽象
Preface
List of acronyms
1. Introduction
1.1. Background
1.2. Motivation and Objective of the Research
1.3. Scope of the Research
1.4. Significance of the Research
2. Literature Review
2.1. General Review
2.2 Expected Outcome
3. Background of Urban Transport in Algiers
3.1 Current Situation of Urban Public Transport in the City of Algiers
3.2 Presentation of the Algiers Subway
3.3 Analysis of Displacements by Algiers Subway
3.4 Conclusion
4. Satisfaction Survey
4.1 Presentation of the Algiers subway Satisfaction Survey
4.1.1 Definitions and Concepts
4.1.2 Objectives of the Satisfaction Survey
4.2 Methodology Used for the Satisfaction Survey
4.2.1 Preparation of the Survey
4.2.2 Conduct of the Survey
4.3 Conclusion
5. Statistical Results of Algiers Passengers Satisfaction Survey
5.1 Demographical Characteristics of the Sample
5.2 Analysis and Results of the Survey
5.2.1 Satisfaction at the stations
5.2.2 Satisfaction in the subway
5.2.3 Satisfaction with the Subway Operation
5.3 Summary of Passengers' Opinions in Order of Very Satisfied
5.4 Conclusion
6. Cross Analysis of Algiers Subway Satisfaction Survey
6.1 Definition and Coding Strategy
6.2 Methodology
6.3 Test Results for the Survey Variables
7. Conclusion and Recommendations
7.1 Conclusion
7.2 Recommendations
7.3 Future Works
References
Appendix
Declaration of Originality
Dataset for the Master's Thesis
本文编号：3523494
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