PCJQ旅行社人力资源体系诊断与再造

发布时间：2018-02-26 23:18

本文关键词： PCJQ旅行社人力资源体系诊断与再造　出处：《华中科技大学》2013年硕士论文　论文类型：学位论文

【摘要】：近年来伴随着我国旅游产业的高速发展，国内旅游市场竞争也日益白热化，，全国各地涌现出了大量的中小旅行社。然而这些旅行社大多管理粗放，尤其不重视也无力重视自身的人力资源体系建设。笔者尝试通过对身边的一家小型旅行社的人力资源体系，展开分析，来构建适合此类型旅行社的人力资源管理体系，帮助其提高人力资源管理水平，增强企业核心竞争力。本文以PCJQ旅行社既定战略为出发点，确立其人力资源战略，并结合其人力资源战略和企业现状从人力资源核心的工作设计、绩效管理、薪酬管理三大方面着手，对PCJQ旅行社的人力资源体系展开分析。在绩效管理体系方面我们尝试用基于平衡积分卡的关键绩效指标法来构建KPI体系，同时结合具体岗位的岗位说明书，确定其绩效指标及标准，最终形成岗位KPI考核方案，并制定考核计划，开展绩效实施、考核及结果应用。同时我们运用薪点法对PCJQ旅行社各职能岗位展开岗位评价和岗位分级，最终形成兼顾公平性、激励性、保障性，且具有旅行社特色的，岗位工资与绩效工资相结合的PCJQ旅行社薪酬方案。本文对于旅行行业相对特殊的导游岗位的薪酬方案也做出了专门的研究和设计。我们认为本次PCJQ旅行社人力资源体系的诊断和再造方案，比较贴合小型旅行社的经营实际，没有脱离企业实际过分追求全面、事无巨细的去讨论企业人力资源问题；而是抓住这类小型旅行社最核心，最无法回避，且最能改善企业当前人力资源现状的三大方面着手。相信本文对其他同类结构扁平化、企业人数较少的旅行社具有相当的借鉴作用。
[Abstract]:In recent years, with the rapid development of tourism industry in China, the competition in domestic tourism market has become increasingly fierce, and a large number of small and medium-sized travel agencies have emerged all over the country. However, most of these travel agencies have extensive management. The author tries to construct a human resource management system suitable for this type of travel agency by analyzing the human resource system of a small travel agency nearby. Help it to improve the level of human resources management, enhance the core competitiveness of enterprises. This paper takes the established strategy of PCJQ travel agency as the starting point, establishes its human resource strategy, and combines its human resource strategy and the present situation of the enterprise from three aspects: core work design of human resources, performance management and salary management. In the aspect of performance management system, we try to use the key performance index method based on balanced score card to construct the KPI system, and combine the job description of the specific position, at the same time, we try to construct the KPI system by analyzing the human resource system of PCJQ travel agency. Determine its performance index and standard, finally form the post KPI appraisal scheme, and make the appraisal plan, carry out the performance implementation, appraisal and result application. At the same time, we use the salary point method to carry out the post evaluation and the post classification to each function post of PCJQ travel agency. Finally, those that take into account fairness, encouragement, security, and have the characteristics of travel agencies, This paper also makes a special research and design for the compensation scheme of the relatively special tour guide position in the travel industry. We think that this PCJQ travel agency human resources. Diagnosis and reconstruction of source systems, Rather in keeping with the operational reality of small travel agencies, they have not deviated from the actual conditions of the enterprises in pursuit of a comprehensive approach and discussed the issue of enterprise human resources in great detail; instead, they have grasped the core of such small travel agencies and are the least able to avoid them. It is believed that this paper can be used as a reference for other travel agencies with flat structure and small number of enterprises.
【学位授予单位】：华中科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F592.6

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