山西省旅行社人力资源管理研究

发布时间：2018-12-15 23:42

【摘要】：近年来，山西省旅游业发展迅速，但是在高速发展的同时也暴露出一些问题，如服务质量不高，旅游景点基本配套设施不足等，本文着重探讨的是旅游业中旅游社中存在的问题，同时也是学者研究较少的问题，即旅行社的人力资源管理中存在的问题。笔者实地走访了一些山西省旅行社，，与许多经理、导游及其他相关人员做了深入的交流，对山西省旅行社人力资源的构成现状有初步的了解，文章总结概括了山西省旅行社员工的性别、年龄、学历、专业、地域分布等的现状，通过分析发现存在着以下问题：员工性别比例失衡（尤以导游人员较为严重）、员工整体学历水平较低、语种结构单一、人才流失现象严重、人力资源地域分布不均衡等。针对这些问题，笔者依据人力资源管理的原理，同时参考旅行社人力资源管理的特殊性，从人力资源规划、人员的招聘、培训、流动管理和薪酬管理五个方面，比较全面地提出了山西省旅行社在今后人力资源管理中可采取的措施。旅行社应通过前期的信息收集和需求预测来制定科学合理的人力资源规划方案；充分运用内部招聘、校园招聘、社会招聘和专业机构招聘相结合的方式为旅行社选拔员工；将行动学习法应用于旅行社的员工培训当中，对导游人员的培训应从知识、技能和素质三个方面加以培训；借鉴相关法律法规，从以人为本的管理理念出发规范内部管理，预防员工的流失；在薪酬管理方面，尽快建立公平、合理的薪酬制度。此外在旅行社员工培训中借鉴国外的先进经验，从观念上改变对培训的看法，将培训作为一项长久的投资，注重员工的整体素质培训，并且对培训结果进行有效的评估与激励，以期能更好地避免和解决以上所面临的问题。
[Abstract]:In recent years, the tourism industry of Shanxi Province has developed rapidly, but at the same time it has exposed some problems, such as low service quality, insufficient basic supporting facilities of tourist attractions, etc. This paper focuses on the problems existing in tourism agencies, but also the problems that scholars study less, that is, the problems in the human resource management of travel agencies. The author visited some travel agencies in Shanxi Province on the spot and had a deep exchange with many managers, tour guides and other related personnel, so as to have a preliminary understanding of the present situation of the human resources of Shanxi travel agencies. This paper summarizes the current situation of the employees of travel agencies in Shanxi Province, such as gender, age, education, specialty, geographical distribution, etc., and finds the following problems: the imbalance of employees' sex ratio (especially for tour guides), The overall educational level of the staff is low, the language structure is single, the brain drain is serious, and the regional distribution of human resources is not balanced. Aiming at these problems, according to the principle of human resource management and referring to the particularity of human resource management of travel agency, the author has five aspects: human resource planning, personnel recruitment, training, flow management and salary management. This paper puts forward the measures that can be taken by Shanxi travel agency in human resource management in the future. Travel agencies should make scientific and reasonable human resource planning plan through early information collection and demand forecasting, and make full use of the combination of internal recruitment, campus recruitment, social recruitment and professional organization recruitment to select staff for travel agencies. The method of action learning should be applied to the training of staff of travel agencies, and the training of tour guides should be carried out from three aspects: knowledge, skills and quality. Reference to relevant laws and regulations, from the people-oriented management concept to standardize internal management, to prevent staff loss; in terms of salary management, as soon as possible to establish a fair and reasonable compensation system. In addition, we should learn from the advanced experience of foreign countries in the training of travel agency staff, change the concept of training, regard training as a long-term investment, pay attention to the overall quality training of employees, and evaluate and encourage the training results effectively. In order to better avoid and solve the above problems.
【学位授予单位】：西北师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F592.6

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