旅行社企业员工敬业度影响因素研究

发布时间：2019-01-04 17:33

【摘要】：本文以旅行社员工为研究对象,结合国内外学者对敬业度的研究,采用工作资源-工作要求模型,借鉴已有研究中的成熟量表,对调查数据进行信度、效度检验,描述性统计分析和回归分析,深入研究旅行社员工敬业度影响因素。本研究得出以下结论:第一,旅行社员工敬业度处于中等偏上水平。第二,在工作资源因素中,①薪酬结构/管理、工作的重要性及其完整性、奖励、基于组织的自尊、主管支持对员工敬业度的活力维度有显著的正向影响;②基于组织的自尊、工作完整性、薪酬结构/管理、内部服务对员工敬业度的奉献维度有显著的正向影响;③薪酬结构/管理、基于组织的自尊对员工敬业度的专注维度有显著的正向影响。第三,在工作要求因素中,①工作不安全感、家庭指向工作冲突对员工敬业度的活力维度存在着显著的负向影响;②工作不安全感、工作负荷对员工敬业度的奉献维度有显著的负向影响;③家庭指向工作冲突、工作不安全感、工作指向家庭冲突、人际冲突、角色冲突对员工敬业度的专注维度有显著的负向影响。本研究的意义在于研究内容更加具体化,更具有针对性,从而丰富了我国员工敬业度研究的理论框架体系。对管理实践的意义在于,通过从旅行社员工敬业度的影响因素着手,指出旅行社管理层在管理员工敬业度时存在的问题,设计合理的企业员工敬业度提升策略,加强正向影响,削弱乃至消除负向影响,以此有效指导和加强旅行社的企业管理工作。
[Abstract]:This paper takes the staff of travel agency as the research object, combines the domestic and foreign scholars' research on the engagement, adopts the work resources-job requirement model, draws lessons from the mature scale in the existing research, and tests the reliability and validity of the investigation data. Descriptive statistical analysis and regression analysis, in-depth study of travel agency employee engagement factors. The conclusions of this study are as follows: first, the employee engagement of travel agency is at the middle level. Second, among the work resource factors, 1 salary structure / management, job importance and its integrity, rewards, organizational self-esteem, supervisor support have a significant positive impact on the dynamic dimension of employee engagement; (2) based on organizational self-esteem, job integrity, salary structure / management, and internal service, there is a significant positive impact on the dedication dimension of employee engagement; Salary structure / management, based on organizational self-esteem, has a significant positive impact on the focus dimension of employee engagement. Third, among the factors of job requirement, 1 job insecurity and family orientation conflict have a significant negative effect on the active dimension of employee engagement; (2) Job insecurity and workload have a significant negative impact on the dedication dimension of employee engagement; (3) Family oriented work conflict, job insecurity, work oriented family conflict, interpersonal conflict, role conflict have a significant negative impact on the focus dimension of employee engagement. The significance of this study is that the research content is more specific and targeted, which enriches the theoretical framework of employee engagement research in China. The significance of the management practice lies in: starting from the influencing factors of the employee engagement of the travel agency, pointing out the problems existing in the management of the staff engagement of the travel agency, designing a reasonable strategy to enhance the employee engagement, and strengthening the positive impact. Weaken and even eliminate the negative influence, so as to effectively guide and strengthen the enterprise management of travel agencies.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F592.6

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