考虑客户满意度的租赁设备维护策略优化

发布时间：2018-02-05 00:43

本文关键词： 租赁设备客户满意度大修小修　出处：《系统工程》2017年03期 　论文类型：期刊论文

【摘要】：针对租赁设备的维护问题,提出了一种考虑客户满意度的可变(m,δ)大修维护策略模型。该策略综合考虑小修、大修维护和客户满意度等因素对维护成本的影响,建立以出租方期望总成本率最优为目标的维护策略模型,利用数值解法,最终可得到最优维护策略。并将(m,δ)大修维护策略与小修维护策略进行了比较。同时,根据预先设定的客户重复购买服务概率阈值θ,可求出对应的最优维护策略。最后是算例分析,研究表明,该策略符合租赁设备维护的实际情况,可为出租方提供有效的维护解决方案。
[Abstract]:In order to solve the maintenance problem of leased equipment, a variable m, 未) overhaul maintenance strategy model considering customer satisfaction is proposed. The strategy considers minor repairs comprehensively. Based on the influence of overhaul maintenance and customer satisfaction on maintenance cost, a maintenance strategy model aiming at the optimal expected total cost rate of the rental party is established, and the numerical method is used to solve the problem. Finally, the optimal maintenance strategy is obtained, and the maintenance strategy of overhauling is compared with the maintenance strategy of minor repair. At the same time, according to the pre-set threshold of customer repeat purchase service probability 胃. The corresponding optimal maintenance strategy can be obtained. Finally, the case study shows that the strategy is in line with the actual situation of rental equipment maintenance and can provide an effective maintenance solution for the lessor.
【作者单位】：安徽广播电视大学公共基础部;上海理工大学管理学院;
【基金】：国家自然科学基金资助项目(71471116) 上海市浦江人才计划项目(14PJC077) 安徽省高校自然科学重点项目(KJ2017A941) 安徽省高校优秀青年人才计划项目(gxyq2017165)
【分类号】：F274
【正文快照】： 近年来,为了降低生产成本,减少购置设备费用的资金占用和设备维护等方面的人力资源浪费,越来越多的生产企业选择租赁设备从事生产经营活动。因此,租赁市场得到了较大程度的发展,并且面临着愈演愈烈的市场角逐,租赁企业越来越关注租赁设备的维护效果和服务的质量。如何为租赁设

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