温州市旅游突发事件应急管理研究

发布时间：2018-07-24 17:20

【摘要】：近年来,随着我国社会经济的快速发展,旅游业日新月异,日益成为受社会各方高度关注的经济文化活动。同时,旅游业作为一个敏感、脆弱的第三产业形态,因其自身特征和外在背景所限,使旅游业不断受到多方面、多角度的政治、经济、社会、生态以及安全等各种突发事件的冲击,严重制约了旅游业健康持续的发展,也进一步考验着政府及社会应对突发事件的管理能力。温州旅游业发达,旅游行业呈现逐年稳定的增长,但在旅游发展过程中所潜藏的各类风险因素,却还没有得到旅游者、旅游企业以及地方政府的足够重视,突发事件的处置能力滞后于温州旅游的实际发展水平。因此,有必要加强对温州旅游突发事件应急管理的研究。本文通过对旅游突发事件和应急管理的基本理论概念的研究,整理出旅游突发事件所具有的分类形式,并对各种类型的旅游突发事件逐一进行分类和分级。同时,具体阐明了应急管理所具备的性质、原理、内涵等特征。本文依照温州旅游所具有的自然地理、人文环境等特点,概括介绍了温州市旅游突发事件应急管理的现状,并根据旅游突发事件的特征和类型,总结归纳出温州市可能存在的四大类型的旅游突发事件。运用旅游突发事件、应急管理等理论,结合温州旅游的实际情况,论述了温州市旅游应急管理中所存在的旅游突发事件应急协调能力不足、预防能力缺失、信息流通不畅、应急处置能力不强和旅游者缺少避险意识和自救能力等方面的不足之处,并深入研究剖析了导致这些问题产生的旅游应急管理法制、体制、机构和应对能力等方面存在的根源性问题。本文针对温州市旅游突发事件应急管理所存在的问题,依据旅游突发事件蕴含的机理和特性,结合应急管理的相关理论,较为系统地阐述了温州市旅游突发事件应急管理的对策和措施。从旅游突发事件的事前预防和应急管理能力建设的角度提出了健全突发事件的预防体系、加强风险因素的识别、加大安全宣传力度等措施；同时,重点论述了温州旅游应急管理体系建设的具体方法和过程：组建常设的应急管理机构、加强应急预案管理、强化应急资源管理、建立旅游应急管理平台、建设旅游应急救援基地等内容。通过对旅游突发事件应急处置措施的论述,分析了在突发事件发生时快速响应、现场处置、信息管理等因应方法在减轻灾害损失、控制事态发展中所起到的积极作用。当突发事件结束,有意识地提出了加强突发事件后续处置、开展旅游环境治理、塑造旅游形象等措施来恢复旅游基础资源,提升旅游产品价值,恢复旅游相关方的信心。
[Abstract]:In recent years, with the rapid development of our country's social economy, the tourism industry has become a highly concerned economic and cultural activity. At the same time, as a sensitive and fragile form of the tertiary industry, tourism, limited by its own characteristics and external background, has made the tourism industry constantly suffer from various aspects of politics, economy and society. The impact of ecological and safety emergencies has seriously restricted the healthy and sustainable development of tourism and further tested the management ability of government and society to deal with unexpected events. The tourism industry in Wenzhou is growing steadily year by year, but the various risk factors hidden in the process of tourism development have not been paid enough attention by tourists, tourism enterprises and local governments. The handling capacity of unexpected events lags behind the actual development level of Wenzhou tourism. Therefore, it is necessary to strengthen the study of Wenzhou tourism emergency management. Based on the study of the basic concepts of tourism emergencies and emergency management, this paper puts forward the classification forms of tourism emergencies, and classifies all kinds of tourism emergencies one by one. At the same time, the characteristics of emergency management, such as nature, principle, connotation and so on, are expounded. According to the characteristics of Wenzhou tourism, such as natural geography and humanistic environment, this paper introduces the present situation of Wenzhou tourism emergency management, and according to the characteristics and types of tourism emergencies, Summed up four types of tourism emergencies that may exist in Wenzhou. Based on the theories of tourism emergencies and emergency management and the actual situation of Wenzhou tourism, this paper discusses the deficiency of emergency coordination ability, the lack of prevention ability and the poor flow of information in Wenzhou tourism emergency management. The shortage of the ability to deal with the emergency and the lack of the consciousness of avoiding risk and the ability to save oneself, etc., and the analysis of the legal system and system of the emergency management of tourism caused by these problems. Institutional and coping capacity and other aspects of the root causes of problems. Aiming at the problems existing in the emergency management of tourism emergencies in Wenzhou, according to the mechanism and characteristics of tourism emergencies, this paper combines the relevant theories of emergency management. This paper systematically expounds the countermeasures and measures for the emergency management of tourism emergencies in Wenzhou. From the point of view of pre-prevention and emergency management capacity building of tourism emergencies, the paper puts forward some measures such as improving the prevention system, strengthening the identification of risk factors, increasing safety propaganda and so on. The concrete methods and processes of the construction of Wenzhou tourism emergency management system are discussed in detail: establishing permanent emergency management organization, strengthening emergency plan management, strengthening emergency resource management, and establishing tourism emergency management platform. Construction of tourism emergency rescue base and other content. Based on the discussion of the emergency measures for tourism emergencies, this paper analyzes the positive effects of the countermeasures such as quick response, on-site disposal and information management in reducing disaster losses and controlling the development of emergencies. When the emergency is over, some measures are proposed to restore the tourism basic resources, enhance the value of tourism products and restore the confidence of tourism related parties, such as strengthening the follow-up disposal of unexpected events, developing tourism environment management and shaping tourism image.
【学位授予单位】：广西师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D63

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