Government Electronic Information Service Public Experience

  本文关键词：政府电子信息服务的公众体验量化模型构建，由笔耕文化传播整理发布。

政府电子信息服务的公众体验量化模型构建 Government Electronic Information Service Public Experience Quantization Model Construction

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摘要：

文章运用用户体验量化相关理论，将用户体验量化与政府电子信息服务质量评价相结合，提出从公众体验量化角度评价政府电子信息服务质量的方法。通过对现有电子服务用户体验量化指标的分析，结合政府电子信息服务的特点，分析政府电子信息服务公众体验的层次，提出公众体验量化指标，，在理论层面上构建政府电子信息服务公众体验量化概念模型，为下一步实证分析提供研究框架。

Abstract： 

This paper puts forward a method to evaluate the quality of G-EIS in the view of the public experi-ence quantification based on the theories relating to UX quantification. The indicators of public experience quantifica-tion is proposed after analyzing the indicators of electronic service user experience quantification, which is also com-bined with the characteristics of the G-EIS. Furthermore, a conceptual model for G-EIS has been constructed in theo-ry. It can provide a research framework to the further empirical research.

  本文关键词：政府电子信息服务的公众体验量化模型构建，由笔耕文化传播整理发布。