基于结构方程模型的乘客出行满意度评价
发布时间：2019-02-26 12:05
【摘要】：基于南京市有轨电车乘客满意度调查,建立结构方程模型,探究影响乘客满意度的主要因素。首先,建立潜在变量(便捷性、可靠性、舒适性、安全性)与观察变量组合的测量模型,验证模型与数据契合情况;其次,建立外因变量(乘客个人属性、出行特征和有轨电车服务质量)对内因变量(乘客满意度和乘坐意向)作用的假设模型,进行路径分析;最后结合满意度重要性矩阵作现状评价。结果表明,舒适性并非乘客选择有轨电车出行的主要因素,其改善只提升乘客满意度,并不对乘坐意向产生正向作用,而提高便捷性与可靠性是增加有轨电车分担率最有效途径。在出行过程中乘客对时间成本敏感度高,过长候车时间将直接削减有轨电车与其他出行方式的竞争力。
[Abstract]:Based on the investigation of passenger satisfaction degree of trolley cars in Nanjing, a structural equation model is established to explore the main factors affecting passenger satisfaction. Firstly, the measurement model of the combination of potential variables (convenience, reliability, comfort and safety) and observation variables is established to verify the consistency between the model and the data. Secondly, a hypothetical model of the action of external dependent variables (passenger personal attributes, travel characteristics and tram service quality) is established, and the path analysis is carried out. Finally, the importance matrix of satisfaction is used to evaluate the current situation. The results show that comfort is not the main factor for passengers to choose tram travel, and the improvement only improves passenger satisfaction and does not have a positive effect on passenger intention. Improving convenience and reliability is the most effective way to increase the share rate of tram. During travel, passengers are sensitive to the time cost, and too long waiting time will directly reduce the competitiveness of trams and other travel modes.
【作者单位】： 东南大学交通学院;
【基金】：国家自然科学基金资助项目(51338003) 国家重点基础研究发展计划(973)项目(No.2012CB725402)
【分类号】：U492.433
本文编号：2430754
[Abstract]:Based on the investigation of passenger satisfaction degree of trolley cars in Nanjing, a structural equation model is established to explore the main factors affecting passenger satisfaction. Firstly, the measurement model of the combination of potential variables (convenience, reliability, comfort and safety) and observation variables is established to verify the consistency between the model and the data. Secondly, a hypothetical model of the action of external dependent variables (passenger personal attributes, travel characteristics and tram service quality) is established, and the path analysis is carried out. Finally, the importance matrix of satisfaction is used to evaluate the current situation. The results show that comfort is not the main factor for passengers to choose tram travel, and the improvement only improves passenger satisfaction and does not have a positive effect on passenger intention. Improving convenience and reliability is the most effective way to increase the share rate of tram. During travel, passengers are sensitive to the time cost, and too long waiting time will directly reduce the competitiveness of trams and other travel modes.
【作者单位】： 东南大学交通学院;
【基金】：国家自然科学基金资助项目(51338003) 国家重点基础研究发展计划(973)项目(No.2012CB725402)
【分类号】：U492.433
【相似文献】
相关期刊论文 前6条
1 张小民;吴群琪;;东西部公路使用效益的结构方程模型[J];长安大学学报(社会科学版);2008年03期
2 赵昕;关宏志;巩丽媛;;基于结构方程的家庭假日外出活动关联性分析[J];交通运输系统工程与信息;2011年04期
3 李霞;邵春福;孙壮志;姚广铮;董春娇;;基于结构方程的节假日居民出行和活动关联性建模分析[J];交通运输系统工程与信息;2008年06期
4 王建民;;高速公路后评价指标体系与方法研究——基于因子分析和结构方程模型[J];北京交通大学学报(社会科学版);2010年04期
5 莫一魁;苏永云;沈旅欧;;基于结构方程的小汽车驾驶员信息偏好分析[J];系统工程;2009年08期
6 ;[J];;年期
相关硕士学位论文 前1条
1 王熙蕊;基于农村居民出行特征的城乡公交需求研究[D];北京工业大学;2015年
，本文编号：2430754
本文链接：https://www.wllwen.com/kejilunwen/jiaotonggongchenglunwen/2430754.html
