基于PDCA的X汽车零部件公司产品质量管理研究

发布时间：2017-12-28 18:09

本文关键词：基于PDCA的X汽车零部件公司产品质量管理研究　出处：《西南交通大学》2016年硕士论文　论文类型：学位论文

【摘要】：质量是企业的生命,而汽车质量关系到人民群众的生命财产安全。在汽车已成为一种生活方式的今天,对于汽车企业来说,运用现代质量管理的理念和方法,提高质量管理水平,不仅有利于企业拓展市场空间和持续发展,也是促进消费升级满足人民群众高品质追求的需要。本文从国内外质量管理理论研究和应用入手,找到现代质量管理先进理念和方法；接着以X汽车零部件公司为研究对象目标,基于该公司质量管理体系现状,对其存在的质量管理问题进行研究定位,并分析其产生的原因,通过定性定量相结合评价这些质量管理问题带来的影响程度：最后对X汽车零部件公司的质量管理体系通过PDCA循环法加以优化设计。在对x汽车零部件公司的案例研究中可以看出,之初,该公司质量管理体系不能持续适宜,质量管理粗放,产品质量屡遭退货和投诉,经调查分析,存在客户满意度较低、质量目标落实效果不佳、质量管理文件及程序混乱、管理职责落实不到位、生产风险控制不足等问题。引起这些问题的主要原因表现为：质量管理组织架构、人员、机械设备、材料以及工作环境等一些因素,细分的话,一共有二十个末端因素。这些因素相互关联,且影响程度不同,通过模糊层次分析(FAHP)评价法,该公司质量问题的危害性为“一般”,发生的概率为“可能”,对于公司的不良影响表现为“高”。之后,本文利用PDCA质量管理理论,对X汽车零部件公司质量管理体系进行了系统设计和流程优化,此次质量管理体系改进对于X汽车零部件公司质量提升具有重要作用。此文研究案例后得出的结论是,从企业质量管理的角度,PDCA循环法能够起到非常显著的效果,可以使得企业质量管理水平上台阶,从而保证产品质量的提升。同时,通过本文的研究,也为汽车零部件制造行业以及其他行业在质量管理水平提升和质量体系建设优化方面提供一定的理论参考和方法借鉴。
[Abstract]:Quality is the life of an enterprise, and the quality of the car is related to the safety of the people's life and property. The car has become a way of life today, for the car companies, using the theories and methods of modern quality management, improve the quality management level, and is not only conducive to the sustained development of enterprises to expand the market space, but also to promote the upgrading of consumption to satisfy people's pursuit of high quality. From the domestic and foreign quality management theory research and application of modern quality management, find the advanced concepts and methods; then the X auto parts company as the research object, the status of the company's quality management system based on the research of the position to the quality management of the existing problems, and analyzes the reasons, the evaluation of impact of these the problem of quality management through the combination of qualitative and quantitative: at the end of the X auto parts company quality management system to optimize the design by PDCA method. In the case study of X auto parts company can be seen in the beginning, not the company's quality management system, quality management, continuous fit, the quality of the products was return and complaint, after investigation and analysis, the problems of low quality, customer satisfaction, quality management implementation of the goals of the poor effect of documents and procedures confusion, implementation of management responsibilities in place, the lack of production risk control. The main reasons for these problems are: quality management organizational structure, personnel, machinery and equipment, materials and working environment. There are twenty end factors in the subdivision. These factors are related to each other, and the degree of impact is different. By means of fuzzy analytic hierarchy process (FAHP), the hazard of quality problems is "general", the probability of occurrence is "possible", and the adverse effects on the company are "high". After that, we use PDCA quality management theory to design and optimize the quality management system of X auto parts company. The improvement of quality management system plays an important role in improving the quality of X auto parts company. After studying the case, the conclusion is that, from the angle of enterprise quality management, the PDCA cycle method can play a very significant effect, which enables the quality management level of enterprises to go up step by step, so as to ensure the improvement of product quality. At the same time, through the research in this paper, it also provides some theoretical references and methods for improving the quality management level and quality system in automobile parts manufacturing industry and other industries.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F426.471;F273.2

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