基于KANO-QFD的老年人智能手机APP用户界面设计研究

发布时间：2018-01-25 16:51

本文关键词： 用户界面设计 KANO-QFD APP 老年人　出处：《江苏师范大学》2017年硕士论文　论文类型：学位论文

【摘要】：我国老龄人口不仅基数大,而且增长迅猛,在移动互联网与老龄化双重背景下,针对老年人智能手机APP用户界面的研究,受到学者们的重视。随着年龄的增长,老年人在生理、情感和认知等方面存在不同程度的衰退,影响了老年人对智能手机APP用户界面的体验,老年人生理特点、心理特点以及认知状况的特殊性,增加了老年人智能手机APP用户界面设计的难度。少数设计师受个人认知和经验的局限,界面设计时不能紧扣老年人需求,在老年人智能手机APP用户界面设计时,为了避免设计师受到个人经验和认知的限制,设计时需要一种直接以老年人需求为设计导向的方法。本研究基于KANO与QFD原理,结合老年人智能手机社交类APP用户界面特点,对老年人智能手机APP用户界面进行研究,研究分为两个阶段,分别为KANO阶段与QFD阶段;在KANO阶段,需要对老年人需求进行充分的用户调研和整理,计算出老年人需求重要度自评分值、老年人需求KANO分类、老年人需求用户满意度指数、老年人需求满意度的目标改善率,最后计算出老年人需求重要度综合评分。在QFD阶段,确定用户界面设计要求和设计要求与用户需求关系,结合KANO阶段调研的老年人需求和老年人需求重要度综合评分值,计算设计要求重要度,最终输出关键设计要求,进行老年人智能手机APP用户界面设计规划,使不同的老年人需求得到有效地传递,最大化提升老年人用户满意度,为APP用户界面设计师提供有效的方法引导。本文将以老年人智能手机社交类APP用户界面设计为例,论述KANO—QFD运用在老年人智能手机APP用户界面设计上的优势。基于KANO QFD的老年人智能手机APP用户界面设计,可以从源头上识别不同老年人需求对老年人用户满意度的影响情况,引导设计师实现合理的APP用户界面设计规划。
[Abstract]:China's aging population is not only a large base, but also growing rapidly. Under the dual background of mobile Internet and aging, the research on the APP user interface of the elderly smart phone. With the increase of age, the elderly have different degrees of decline in physiology, emotion and cognition, which has affected the experience of the APP user interface of smart phone. The physiological, psychological and cognitive characteristics of the elderly increase the difficulty of designing the APP user interface for the elderly. A few designers are limited by their personal cognition and experience. In order to avoid the limitation of personal experience and cognition in the design of the APP user interface of the elderly smartphone, the interface design should not be closely related to the needs of the elderly. This study is based on the principles of KANO and QFD, combined with the characteristics of the social APP user interface of the elderly smart phone. The research on the APP user interface of the elderly smart phone is divided into two stages: the KANO phase and the QFD stage; In the stage of KANO, it is necessary to carry out sufficient user investigation and sorting out the needs of the elderly, to calculate the self-evaluation value of the needs of the elderly, the KANO classification of the needs of the elderly, and the index of the satisfaction of the elderly. Finally, the comprehensive score of the elderly needs importance is calculated. In the QFD stage, the relationship between the user interface design requirements and the design requirements and the user needs is determined. Combined with the comprehensive score of the needs of the elderly and the importance of the needs of the elderly, the importance of the design requirements is calculated, and the key design requirements are finally outputted. Planning the APP user interface design of the elderly smart phone, so that the different needs of the elderly can be effectively transmitted, and maximize the satisfaction of the elderly users. To provide an effective way to guide APP user interface designers. This paper will take the social APP user interface design of the elderly smartphone as an example. This paper discusses the advantages of KANO-QFD in the design of APP user interface for elderly smart phones, and the design of APP user interface for elderly smart phones based on KANO QFD. It can identify the influence of different elderly needs on the elderly user satisfaction from the source, and guide designers to realize reasonable APP user interface design planning.
【学位授予单位】：江苏师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.56

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