基于SSI改进框架的售后服务系统设计与实现

发布时间：2018-02-13 14:48

本文关键词： SSI框架 MVC 售后服务系统设计与实现　出处：《渤海大学》2017年硕士论文　论文类型：学位论文

【摘要】：售后服务是产品出售后为客户提供的一种服务活动,一套完善的售后服务体系能提高产品的用户满意度,提升品牌影响力,是企业产品赖以生存的核心竞争力之一,因而加强售后服务质量和效率显得极其重要。实现售后服务的信息化和现代化,是信息技术和现代化发展的趋势所迫,也是售后服务与管理现代化的迫切需求。针对企业产品售后服务质量差、效率低、管理混乱等问题,通过对某企业售后服务的全方位需求调研,整合与规范相关业务处理和审批流程,采用改进后的SSI(Struts+Spring+Ibatis)融合框架构建系统架构,结合Java技术和MYSQL数据库技术设计并实现系统。本文采用MVC(Model-View-Controller)软件设计模式改进SSI框架,在此基础上,依照软件开发文档,完成售后服务系统的设计与实现,研究内容包含七个部分:一是框架研究,包含MVC软件设计模式、SSI框架,为框架改进做好技术储备;二是SSI框架改进,针对框架中存在的缺陷,采用MVC改进其层次结构,加入接口层,为系统架构设计奠定坚实的基础;三是分析系统业务需求,包括系统可行性分析、权限分析、功能需求、非功能性需求,为实现系统功能和性能提供重要参考依据;四是设计系统,依据需求分析,进行架构设计、功能设计、业务流程设计,提高了开发效率,缩短开发周期;五是数据库设计,遵循设计原则和要点,进行数据模型设计、表间关联关系以及表结构设计,实现了数据冗余度低、独立性强等特点;六是系统实现,完成权限分配,实现数据源配置、系统架构、业务功能和流程,全面提升系统性能;七是测试系统,以测试原则为基准,采用黑盒和白盒测试方法设计测试用例,全方位地测试系统兼容性、性能、业务功能。本系统严格遵循可行性分析、需求描述、系统设计、系统实现、软件测试的软件开发生命周期进行,实践证明,该系统能有效地解决售后服务质量差、效率低、管理混乱等问题。有助于规范售后服务的日常工作,减少人力和物力,降低服务成本,实现售后服务管理的信息化和现代化;对提高售后服务的管理效率和水平,提升产品核心竞争力具有很高的实用价值。
[Abstract]:After-sales service is a kind of service activity for the customer after the product is sold. A set of perfect after-sales service system can improve the customer satisfaction of the product, enhance the brand influence, and is one of the core competitiveness that the enterprise products depend on for survival. Therefore, it is extremely important to strengthen the quality and efficiency of after-sales service. To realize the information and modernization of after-sales service is the trend of the development of information technology and modernization. It is also an urgent need for the modernization of after-sales service and management. In view of the problems of poor after-sales service quality, low efficiency and confusion in management of enterprise products, through the investigation of the omni-directional demand for after-sales service of a certain enterprise, Integrating and standardizing the related business processing and approval process, using the improved SSI(Struts Spring satisfaction framework to construct the system architecture, combining the Java technology and MYSQL database technology to design and implement the system. This paper adopts the MVC Model-View-Controller-based software design pattern to improve the SSI framework. On this basis, according to the software development documents, complete the design and implementation of the after-sales service system, the research content includes seven parts: first, the framework research, including the MVC software design pattern and SSI framework, for the framework improvement to do a good job of technical reserves; The second is the improvement of SSI framework, aiming at the defects in the framework, MVC is adopted to improve its hierarchical structure and join the interface layer to lay a solid foundation for the system architecture design; third, to analyze the business requirements of the system, including system feasibility analysis, authority analysis, Functional requirements, non-functional requirements, for the realization of system functions and performance to provide an important reference; fourth, the design system, according to requirements analysis, architecture design, function design, business process design, improve the development efficiency, Shortening the development cycle; fifth, database design, following the design principles and key points, data model design, table relationship and table structure design, the realization of low data redundancy, strong independence and other characteristics; sixth, the implementation of the system, Complete the assignment of authority, implement data source configuration, system architecture, business function and process, improve system performance. Seventh, test system, using black box and white box test method to design test cases, take test principle as the benchmark, use black box and white box test method to design test cases, This system strictly follows the feasibility analysis, the requirement description, the system design, the system realization, the software development life cycle of the software test, the practice proves that, the system compatibility, the performance, the business function, this system strictly follows the feasibility analysis, the requirement description, the system design, the software development life cycle. The system can effectively solve the problems of poor after-sales service quality, low efficiency and confusion in management, which is helpful to standardize the daily work of after-sales service, reduce manpower and material resources, reduce service cost, and realize the information and modernization of after-sales service management. It has high practical value for improving the management efficiency and level of after-sales service and enhancing the core competitiveness of products.
【学位授予单位】：渤海大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.52

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