整合ECT和IS成功理论的移动APP持续使用意愿研究——以健康APP为例

发布时间：2018-05-23 09:59

本文选题：系统成功理论 + 期望确认理论　；参考：《大连理工大学学报(社会科学版)》2017年01期

【摘要】：为了研究用户移动APP的持续使用意愿,从信息系统和用户行为视角,基于系统成功理论和期望确认理论构建整合的移动APP持续使用研究模型,以健康APP为研究对象,通过调查问卷收集数据,利用Smart PlS构建结构方程模型。研究表明信息质量、系统质量和服务质量显著影响用户的感知有用性,服务质量显著影响用户的期望确认,期望确认能够增强用户的感知有用性;感知有用性和期望确认共同显著影响用户的满意度,用户满意度和感知有用性是用户持续使用意愿的主要因素。
[Abstract]:In order to study the users' willingness to continue to use mobile APP, based on the theory of system success and expectation confirmation, a research model of mobile APP sustainable use is constructed from the perspective of information system and user behavior. The research object is healthy APP. The data were collected by questionnaire, and the structural equation model was constructed by using Smart PlS. The research shows that information quality, system quality and service quality significantly affect the perceived usefulness of users, and the quality of service significantly affects the expected confirmation of users, which can enhance the perceived usefulness of users. Perceived usefulness and expectation confirmation have a significant impact on user satisfaction. User satisfaction and perceived usefulness are the main factors of users' willingness to use continuously.
【作者单位】：西安交通大学经济与金融学院;
【分类号】：C93

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