养老机构服务排程研究及服务管理信息系统的设计与实现

发布时间：2018-07-07 08:21

本文选题：养老机构 + 服务管理　；参考：《广东工业大学》2016年硕士论文

【摘要】：我国面临着严峻的社会老龄化问题,在2012年,全国65岁及以上人口数量在已达到1.2亿；到2030年,预计占全国总人口的比重将达到18.2%左右,养老问题日益成为社会各界关注的焦点问题。我国的养老形式中占据支撑地位的是机构养老,但养老机构普遍存在着护理服务管理粗放、服务量化缺失、服务任务不清晰、服务标准不明确等问题。论文提出了以服务标准化为基础,以服务排程为手段,以服务过程管理为核心的解决办法,并应用研究内容,设计、实现了一款养老机构服务管理信息系统。主要研究内容包括：(1)以示例养老机构为例,分析我国养老机构在服务管理方面存在的问题,分析了其中的主要原因,提出了以标准化服务为基础的服务排程解决方案,分析了解决问题需要用到的关键技术：互联网技术、RFID技术；(2)详细分析服务排程的必要性、原理,首先设计了一种服务BOM的结构以适应服务标准化的需要,然后集合养老机构的管理特点,提出服务中心、服务需求的概念,最后以这些为基础实现了算法；(3)对以服务管理为核心的信息系统展开详细设计,在技术架构上采用分层模式,在功能上将系统划分Web端、移动端两部分,并设计了两部分的详细功能,最后根据这些信息设计了系统的数据库；(4)根据设计内容,使用Eagle框架开发实现了Web端系统的功能,使用Native App模式开发了安卓平台的移动端功能,并实现了基于RFID技术的报工功能。系统在示范养老机构的成功实施应用表明论文提出的解决办法具有实用性,可以推广应用。养老问题在未来几十年内都会是我国面临的一个重大问题,随着制度方面的健全,养老机构服务管理会逐渐向精细化方向发展；居家养老、社区养老等模式将更加重要,而这些模式对养老服务过程与服务质量管理的要求更高。相信文章的研究内容将会为解决我国的养老问题做出贡献。
[Abstract]:China is facing a severe problem of social aging. In 2012, the number of the population aged 65 and above has reached 120 million. By 2030, the proportion of the total population in China is expected to reach about 18.2%. Pension problem has increasingly become the focus of attention from all walks of life. In our country, the supporting status of the old-age care system is institutional old-age support, but there are some problems such as extensive nursing service management, lack of service quantification, unclear service tasks, unclear service standards and so on. This paper proposes a solution based on service standardization, service scheduling and service process management, and designs and implements a service management information system for pension institutions by applying the research contents. The main research contents are as follows: (1) taking the example of pension institutions as an example, this paper analyzes the problems existing in the service management of pension institutions in China, analyzes the main reasons, and puts forward a service scheduling solution based on standardized services. The key technologies used to solve the problem are analyzed: Internet technology and RFID technology; (2) the necessity and principle of service scheduling are analyzed in detail. Firstly, a service BOM structure is designed to meet the needs of service standardization. Then the management characteristics of pension institutions are collected, and the concept of service center and service demand is put forward. Finally, the algorithm is implemented on the basis of these. (3) the detailed design of information system based on service management is carried out. In the technical framework, the system is divided into two parts: Web end and mobile end. The detailed functions of the two parts are designed. Finally, the database of the system is designed according to these information. (4) according to the design content, The function of web end system is realized by using Eagle framework, the mobile side function of Android platform is developed by Native App mode, and the application function based on RFID technology is realized. The successful application of the system in the demonstration pension institution shows that the solution proposed in this paper is practical and can be popularized and applied. The pension problem will be a major problem in our country in the next few decades. With the perfection of the system, the service management of the old-age institutions will gradually develop in the direction of refinement, and the models of home pension and community old-age support will become more important. These models have higher requirements for pension service process and service quality management. I believe that the content of the article will contribute to solving the pension problem in China.
【学位授予单位】：广东工业大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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