服务设计理念下的校园就业信息服务系统的设计研究

发布时间：2019-05-24 12:15

【摘要】：当今移动互联网高速发展,以手机、平板电脑为代表的智能移动终端大量普及,移动互联网及产品极大地改变了人们的生活。基于移动互联网的产品及服务设计研究方兴未艾,并已成为当今设计研究界关注的焦点。手机软件应用是移动互联网服务最主要的表现载体,针对手机软件应用程序进行的用户体验研究是该领域服务设计研究的核心。本文以服务设计理念为指导和发生点,对校园就业信息服务系统这一手机软件应用开展研究。首先对当前信息服务系统的研究思路和研究成果进行综述,而后以服务设计为基础支撑理论展开研究,从用户特征、用户体验等角度出发,对服务于当代大学生的校园就业服务系统进行产品和服务设计研究。在对用户特征进行深入分析的基础上,首先架构起服务设计框架,确立合理的设计切入角度和服务设计流程,绘制服务设计蓝图,并将理论研究的成果应用到实际的APP设计中,得出一套能够满足移动互联网时代大学生用户信息获取习惯的移动端信息服务类产品。最后通过对用户使用过程中的体验反馈信息进行调研整理,对本研究的合理性进行验证。
[Abstract]:Nowadays, with the rapid development of mobile Internet, intelligent mobile terminals represented by mobile phones and tablets are widely used. Mobile Internet and products have greatly changed people's lives. The research of product and service design based on mobile Internet is in the ascendant, and has become the focus of attention in the field of design research. Mobile phone software application is the most important expression carrier of mobile Internet service. The research of user experience for mobile software application program is the core of service design in this field. Based on the concept of service design, this paper studies the application of campus employment information service system, a mobile phone software. First of all, this paper summarizes the research ideas and research results of the current information service system, and then studies the service design based on the theory of support, from the perspective of user characteristics, user experience and so on. The product and service design of campus employment service system for contemporary college students is studied. On the basis of in-depth analysis of user characteristics, firstly, the service design framework is constructed, the reasonable design angle and service design flow are established, the service design blueprint is drawn, and the theoretical research results are applied to the actual APP design. A set of mobile information service products which can meet the information acquisition habits of college students in the era of mobile Internet are obtained. Finally, the rationality of this study is verified by investigating and sorting out the experience feedback information in the process of user use.
【学位授予单位】：山东建筑大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.56

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