基于用户体验的健康类搜索引擎可用性评估

发布时间：2018-03-23 11:20

本文选题：用户体验　切入点：健康　出处：《图书情报工作》2016年07期

【摘要】：[目的/意义]针对当前我国健康类搜索引擎可用性程度较低、用户满意度不高的现状,对3个常用健康类搜索引擎的可用性进行评估,以期促进该类搜索引擎技术的发展,提高信息服务质量。[方法/过程]从用户视角出发,采用实验研究方法,探讨并比较"有问必答""好大夫在线"和"39健康搜"3个健康类搜索引擎的有效性、效率和满意度。[结果/结论]3个搜索引擎在系统反应速度和易学程度方面较好,但查准率还有待提高;返回网页虽内容丰富,但同时还存在重复、Up嗦、不严谨等问题。本研究发现,用户对健康信息的主观评价与基于临床证据的评价结果有所冲突,如何调和二者之间的矛盾,建立更为全面且有效的健康信息评价指标体系有待进一步研究。
[Abstract]:[objective / significance] aiming at the current situation of low usability and low user satisfaction of health search engines in China, this paper evaluates the usability of three commonly used health search engines in order to promote the development of this kind of search engine technology. To improve the quality of information service. [methods / process] from the perspective of users, the effectiveness of the three health search engines, such as "answer with questions", "good doctor online" and "39 healthy search", was discussed and compared by using experimental research methods. Efficiency and satisfaction. [results / conclusions] three search engines are better in system response speed and ease of learning, but the accuracy rate still needs to be improved. This study found that the user's subjective evaluation of health information conflicts with the results based on clinical evidence, and how to reconcile the contradiction between the two. The establishment of a more comprehensive and effective evaluation index system of health information needs further study.
【作者单位】：南开大学商学院信息资源管理系;
【基金】：国家社会科学基金“基于用户多维交互行为的数字图书馆可持续发展评估模型与实证研究”(项目编号:11BTQ009)研究成果之一
【分类号】：G252.7

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