高价电动类辅助器具服务模式探索:以电动载人爬楼机为例

发布时间：2018-07-26 18:49

【摘要】：目的分析电动载人爬楼机的服务模式,为开展高价电动类辅助器具服务提供借鉴。方法 2013年3月至4月、2014年12月至2015年1月,通过对33名利益相关者的定性访谈,收集2012年~2014年服务实施政策及服务利用信息,描述服务模式探索过程及服务要素,利用七何分析法对三种服务模式疏理服务要素,从资源、管理、服务、保障进行利弊分析。结果爬楼机服务先后探索了补贴性适配、居委会志愿服务和政府购买服务三种服务模式,基本服务环节包括提出需求、受理审核、提供服务、服务评价,在不断总结和调整中,逐步扩大服务受益人群,提升服务能力。结论服务模式没有最优,在满足相应的前提条件下,都具可行性。
[Abstract]:Objective to analyze the service mode of the electric manned climbing machine, and to provide reference for the service of high price electric auxiliary equipment. From March 2013 to April, from December 2014 to January 2015, through qualitative interviews with 33 stakeholders, the service implementation policies and service utilization information in 2012 ~2014 were collected, and the service mode exploration process and service were described. The seven and the analysis methods are used to analyze the service factors of the three service modes, from the resources, the management, the service, and the guarantee. The results are as follows: the subsidized adaptation, the voluntary service of the neighborhood committee and the government purchase service are the three service modes. The basic service links include the demand, the acceptance examination, the service and the service. Service evaluation, in the continuous summary and adjustment, gradually expand the service beneficiaries and enhance the service ability. Conclusion service model is not optimal, and it is feasible to meet the corresponding premise conditions.
【作者单位】：复旦大学中国残疾问题研究中心复旦大学公共卫生学院国民健康社会风险预警协同创新中心;上海市残疾人辅助器具资源中心;
【基金】：国家自然科学基金面上项目(No.71373051;No.71573053) 上海市残疾人联合会重点学科建设项目(No.ZDXK201506);上海市残疾人联合会科研基金项目(No.2013CL03) 国家社会科学基金重点项目(No.13AZD081)
【分类号】：R496

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