基于平衡计分卡的乌当供电局绩效管理研究

发布时间：2018-01-19 19:22

本文关键词： 县级供电企业绩效管理平衡计分卡战略指标　出处：《贵州大学》2015年硕士论文　论文类型：学位论文

【摘要】：随着我国政治经济进入新常态,党和国家启动全面深化改革,电力行业成为了改革的重点领域之一。新近出台的《关于进一步深化电力体制改革的若干意见》,明确提出将打破原有电力行业的利益格局,电网公司的政策性竞争优势不再。县级供电企业受宏观环境变化的影响,外部竞争优势逐渐减弱,需要通过加强内部管理来保持企业竞争力,为发展转型赢得时间。企业内部管理中最重要的因素就用人成事,而与之息息相关的就是绩效管理,目前传统的绩效管理模式已不能适应新的形势和管理要求,在当前的实践中存在很多问题,改革迫在眉睫。平衡计分卡作为一种被广泛应用的绩效管理方法,将企业的战略目标分解为一组由财务、客户、内部运营、学习与成长四个维度指标构成的指标体系,实现了关键业绩的层层分解和量化,确保了企业各层级的努力都向着同一方向。当前县级供电企业开展绩效管理,不仅仅是评估绩效的好坏,要保证企业的生产经营活动都能提升企业竞争力、促进企业发展的,平衡计分卡成为了最佳的工具。本文以中国南方电网公司乌当供电局为研究对象,通过构建一套完整的基于平衡计分卡的乌当供电局绩效管理体系,为解决乌当供电局绩效管理存在的主要问题提出新的思路和方法。文章首先进行了理论方面的研究,介绍了绩效管理和平衡计分卡的相关概念和研究现状。然后介绍了当前的电力行业现状和乌当供电局的基本情况、绩效管理现状、当前绩效管理中存在的问题,通过分析问题背后的成因论证了乌当供电局运用平衡计分卡的必要性和可行性。在构建乌当供电局绩效管理体系过程中,首先运用了SWOT法分析了乌当供电局的发展态势,确定了乌当供电局的战略目标,绘制了乌当供电局的战略地图,构建了公司层面的绩效评价指标体系。其次对部门、岗位两个层面绩效评价指标体系的构建,以具体的部门和岗位为例,针对不同的类型制定了不同的构建方法,并以具体的案例进行了说明。最后借鉴国内外先进的绩效管理经验,结合乌当供电局绩效管理实际,从绩效管理原则、绩效管理保障体系、绩效培训、绩效管理关键节点等方面给出了绩效管理改进建议。
[Abstract]:With the political economy of our country entering the new normal, the Party and the state have started to deepen the reform in an all-round way, and the electric power industry has become one of the key areas of the reform. Clearly put forward that the original power industry will break the pattern of interests, grid companies' policy competitive advantage is no longer. County power supply enterprises are affected by the macro environment changes, the external competitive advantage gradually weakened. Need to strengthen the internal management to maintain the competitiveness of enterprises, for the development of transition to buy time. The most important factor in the internal management of the enterprise is done, and closely related to the performance management. At present, the traditional performance management model can not adapt to the new situation and management requirements, there are many problems in the current practice, the reform is imminent. Balanced Scorecard as a widely used performance management method. The strategic objectives of the enterprise are decomposed into a set of indicators composed of finance, customer, internal operation, learning and growth, which realizes the decomposition and quantification of the key performance layer by layer. To ensure that all levels of enterprise efforts are in the same direction. At present, the county level power supply enterprises to carry out performance management, not only to evaluate the performance of the good or bad, to ensure that the production and management of enterprises can enhance the competitiveness of enterprises. To promote the development of enterprises, balanced scorecard has become the best tool. This paper takes the Wudang Power supply Bureau of China Southern Power Grid as the research object. Through the construction of a complete balanced scorecard based on the performance management system of Wudang Power supply Bureau. In order to solve the main problems existing in the performance management of Wudang Power supply Bureau, this paper puts forward new ideas and methods. This paper introduces the related concepts and research status of performance management and balanced scorecard, and then introduces the current situation of the power industry and the basic situation of the Oudang Power supply Bureau, the current situation of performance management, and the existing problems in the current performance management. The necessity and feasibility of using balanced Scorecard in Udang Power supply Bureau is demonstrated by analyzing the causes behind the problem. In the process of constructing the performance management system of Wudang Power supply Bureau. Firstly, the development situation of Wudang Power supply Bureau is analyzed by using SWOT method, the strategic goal of Wudang Power supply Bureau is determined, and the strategic map of Wudang Power supply Bureau is drawn. The performance evaluation index system at the company level is constructed. Secondly, the performance evaluation index system at the two levels of department and post is constructed, taking the specific department and position as an example. For different types of development of different construction methods, and specific cases to explain. Finally, learn from the advanced performance management experience at home and abroad, combined with the actual performance management of Wudang Power supply Bureau, from the performance management principles. Performance management guarantee system, performance training, performance management key nodes and other aspects of performance management improvement suggestions are given.
【学位授予单位】：贵州大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.61;F272.92

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