SD石油公司培训效果评估方法优化研究

发布时间：2018-04-15 12:01

本文选题：培训效果评估 + 四级评估　；参考：《山东大学》2015年硕士论文

【摘要】：面对当今日趋激烈的市场竞争格局,伴随知识经济的不断兴起,企业为取得竞争优势,愈发重视人力资源培训与开发工作,每年在内部员工培训上都投入大量资源,以提升员工队伍素质。随着员工培训工作的不断深入,诸如如何评价企业培训组织开展效果,如何客观分析各类资源投入是否取得理想回报等问题也逐步凸显出来。因此,有效地对培训实施效果进行评估成为了不少企业在培训工作中面临的一个现实挑战。实践证明,作为培训的一个重要环节,培训效果评估如若无法有效实施开展,将在一定程度上影响到相关后续培训项目的改进、实施及成果转化,甚至会进一步对来自于管理层的支持以及对培训的资源投入造成影响。本文希望通过研究SD石油公司的培训开展情况,探索如何优化该公司培训项目的效果评估工作,为提高各类培训项目整体质量及其效果评估的水平提供可行性解决方案,有力支持公司人才队伍建设及培养工作。同时也希望能为其他同类型企业开展培训效果评估工作提供一些参考与借鉴。本文核心内容包括三个组成部分。第一部分主要是对培训效果评估的相关理论进行研究与探讨,为解决企业的培训效果评估问题进行了理论准备。第二部分详细介绍了SD石油公司的基本情况、员工队伍结构以及培训工作现状,总结了公司培训效果评估工作的开展情况与存在的相关问题,并分析了问题的产生原因。第三部分,针对SD石油公司在培训效果评估工作中存在的问题,结合有关评估理论和笔者实际参与过的各类培训项目,对如何在项目实施过程中,通过优化方法、流程来做好效果评估进行了探讨,并提出了具体方案。经过研究,本文所提出的优化措施包括：通过规范项目流程为效果评估奠定基础；建立较为完善的四级评估体系；健全各类保障性手段、积极促进成果转化；借助E-learning系统来丰富效果评估的方式方法,不断提升评估工作的效率等。此外,还结合SD公司几个典型培训项目,对评估实践进行了深入说明。本文的主要创新之处在于,研究讨论了以柯氏四级培训评估模型为代表的多种培训效果评估模型,并尝试总结了这几个典型评估模型的不同特点与开展评估的思路。同时,能够参照培训评估的理论、模型,针对SD公司在培训效果评估中存在的问题,对症下药,系统地提出了一系列的改进措施,力求能够帮助培训评估人员找到合适的方法手段,查找培训项目运行中存在的薄弱环节与不足之处,并加以改进提高。此外,也可搜集足够的“证据”来验证培训成效,并展示给各培训相关方。当然,在培训效果评估实践中还面临着诸多的挑战和问题,需要继续深入研究,逐步完善解决。
[Abstract]:Facing the increasingly fierce market competition pattern and the rising of knowledge economy, enterprises pay more attention to the training and development of human resources in order to gain the competitive advantage, and invest a lot of resources in the internal staff training every year.To improve the quality of the staff.With the continuous deepening of staff training, such as how to evaluate the effectiveness of enterprise training organizations, how to objectively analyze whether all kinds of resources input to achieve ideal returns and so on.Therefore, it is a realistic challenge for many enterprises to evaluate the effect of training.Practice has proved that, as an important part of training, if the training effect evaluation can not be carried out effectively, it will affect the improvement, implementation and transformation of the related follow-up training projects to some extent.It will even have a further impact on support from management and investment in training resources.This paper hopes to explore how to optimize the effectiveness evaluation of the training projects of SD Oil Company, and to provide a feasible solution for improving the overall quality of various training projects and the level of effectiveness evaluation.Ability to support the construction and training of the company's talent team.At the same time, it also hopes to provide some reference for other similar enterprises to carry out training effect evaluation.The core content of this paper includes three parts.The first part mainly studies and discusses the related theories of training effect evaluation, and makes theoretical preparations for solving the problem of training effect evaluation.The second part introduces the basic situation of SD Oil Company, the structure of the staff and the status quo of training work in detail, summarizes the development of the evaluation of the training effect of the company and the existing problems, and analyzes the causes of the problems.The third part, aiming at the problems existing in the training effect evaluation work of SD Petroleum Company, combining the relevant evaluation theory and the various training projects in which the author has actually participated, how to adopt the optimization method in the process of the project implementation,Process to do a good effect of evaluation is discussed, and put forward a specific plan.Through the research, the optimization measures proposed in this paper include: laying the foundation for the effect evaluation by standardizing the project process; establishing a comparatively perfect four-level evaluation system; perfecting all kinds of supporting means, actively promoting the transformation of the results;With the help of E-learning system to enrich the methods and methods of evaluation, continuously improve the efficiency of the evaluation work and so on.In addition, combined with several typical training projects of SD Company, the evaluation practice is explained in depth.The main innovation of this paper lies in the research and discussion of various training effect evaluation models represented by the training evaluation model of Cor level four, and try to summarize the different characteristics of these typical evaluation models and the ideas of carrying out the evaluation.At the same time, according to the theory and model of training evaluation, aiming at the problems existing in the training effect evaluation of SD company, the author puts forward a series of improvement measures systematically.It aims to help the training evaluators to find the appropriate methods and means to find the weak links and deficiencies in the training project operation and to improve and improve the training project.In addition, sufficient "evidence" can be collected to verify the effectiveness of the training and to show it to all training stakeholders.Of course, there are still many challenges and problems in the practice of training effect evaluation, which need to be further studied and solved step by step.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F426.22

【参考文献】