电网公司运维人员EAP体系研究

发布时间：2018-05-06 19:05

本文选题：运维人员 + 员工帮助计划　；参考：《华北电力大学》2015年硕士论文

【摘要】：本文通过查阅大量文献资料,在对EAP (Employee Assistance Program,员工帮助计划)理论进行研究性整理的基础上,将应用心理学运用到组织行为的管理工作当中,在学习电力行业生产法规及各项工作规程制度的前提下,深入电网企业检修公司生产场所了解生产工作环境和流程,结合企业文化和电力生产特殊性首次提出电网企业检修公司运维人员群体心理健康水平管理体系的理论。同时,在此理论基础上对电网企业某检修公司高层进行访谈,结合企业近、远期发展策略,制定EAP体系的组织目标。以该检修公司运维人员群体为研究对象,运用问卷调查的方法进行员工心理体检,运用工作现场访谈的方式进行调研,调查分析了该检修公司运维人员群体工作生活现实状况、压力状况、压力管理状况、心理健康水平状况,以及对EAP的需求状况,确定EAP服务目标、组织实施策略和管理建议。将EAP的科学方法与电网企业检修公司现实状况、企业文化、企业策略相结合,构建出以员工心理档案、“心通道”24小时心理热线、针对性的咨询、多角度立体式的心理健康、培训体系、丰富有益的社会活动、设立危机干预机制、建设馨心电子平台、构建企业幸福力等为内容的、提供持续跟踪服务的、适用于电网企业检修公司的电网企业检修公司运维人员群体心理健康水平管理体系。该EAP体系在应用的过程中,以改善企业员工心境、增强员工幸福力,提升员工整体心理健康水平、和谐员工工作氛围为途径,起到改善员工与组织的关系、丰富企业文化、构建企业幸福力的作用,达到了助力于企业发展、提高企业软实力的目标。
[Abstract]:On the basis of researching the theory of EAP employee Assistance Program (employee help Program), this paper applies applied psychology to the management of organizational behavior. On the premise of studying the production laws and regulations of the electric power industry and the various working rules and regulations, we should go deep into the production sites of power grid enterprises to examine and repair the company's production environment and process, Combined with the particularity of enterprise culture and electric power production, the theory of mental health level management system of operation and maintenance personnel of power grid enterprise maintenance company is put forward for the first time. At the same time, on the basis of this theory, an interview is made on the senior management of a maintenance company in power grid enterprises, and the organizational goals of EAP system are formulated in combination with the development strategies of the enterprises in the near and long term. Taking the operation and maintenance staff group of the maintenance and repair company as the research object, using the method of questionnaire to carry on the psychological examination of the staff, using the method of the job scene interview to carry on the investigation and investigation, investigating and analyzing the actual working and living condition of the operation and maintenance personnel group of the maintenance company. Stress status, stress management status, mental health status, and demand for EAP, define EAP service objectives, organize implementation strategies and management recommendations. By combining the scientific method of EAP with the reality, culture and strategy of the power grid company, the psychological files of employees, the "heart channel" 24-hour psychological hotline, the targeted consultation, and the multi-angle and three-dimensional mental health are constructed. Training system, rich and beneficial social activities, establishment of crisis intervention mechanism, construction of Xinxin electronic platform, construction of enterprise happiness, etc., providing continuous tracking services. It is suitable for the mental health management system of the operation and maintenance personnel of the power grid enterprise maintenance company. In the process of application, the EAP system can improve the employees' mood, enhance their happiness, improve their overall mental health, and harmonize the working atmosphere of their employees. It can improve the relationship between employees and organizations and enrich the corporate culture. The function of constructing enterprise's happiness power has reached the goal of helping enterprise's development and improving enterprise's soft power.
【学位授予单位】：华北电力大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F426.61

【共引文献】