开滦集团T服务中心绩效考核体系设计

发布时间：2019-05-28 19:09

【摘要】：随着我国市场经济改革的不断深入,国有企业面对激烈的市场竞争,必须不断打破传统管理思想的束缚,建立健全适应市场经济要求的现代企业制度,不断推进管理体制和运行机制的创新,才能在市场竞争中求得生存和发展。而作为现代企业制度的重要组成部分,研究建立一套科学、高效、适用的绩效考核管理制度体系是其中重要的一环。开滦集团T服务中心,是集团后勤服务改革中组建的服务型企业。中心围绕“实施专业管理、推进降本增效、建设高效靓丽和谐后勤”的战略目标,制定了一系列绩效考核制度和相关办法。但是,从考核运行实践看,这些制度和办法还不能适应企业战略发展的要求和员工的切实需要,企业经济运行效益、服务效率和人才流失问题亟待解决。在这种背景下,本人通过对T服务中心的案例研究,结合T服务中心的人力资源实际,以KPI(关键绩效指标)为基础,为T服务中心设计一套比较切合实际的绩效考核管理体系,充分发挥绩效考核的作用,使其能够有效激发员工的积极性、创造性和执行能力,不断提升企业的管理质量、服务效率和运行效益,实现企业战略发展目标。
[Abstract]:With the deepening of the reform of market economy in our country, in the face of fierce market competition, state-owned enterprises must constantly break the shackles of traditional management ideas and establish and improve the modern enterprise system to meet the requirements of market economy. Only by continuously promoting the innovation of management system and operation mechanism can we survive and develop in the market competition. As an important part of modern enterprise system, it is an important part to study and establish a set of scientific, efficient and applicable performance appraisal management system. Kailuan Group T Service Center is a service enterprise set up in the logistics service reform of Kailuan Group. Focusing on the strategic goal of "implementing professional management, promoting cost reduction and increasing efficiency, and building efficient, beautiful and harmonious logistics", the center has formulated a series of performance appraisal systems and related measures. However, from the practice of examination and operation, these systems and methods can not meet the requirements of strategic development of enterprises and the practical needs of employees, and the problems of economic operation efficiency, service efficiency and brain drain need to be solved urgently. In this context, through the case study of T service center, combined with the reality of human resources of T service center, I am based on KPI (key indicators of achievement). Design a set of more practical performance appraisal management system for T service center, give full play to the role of performance appraisal, so that it can effectively stimulate the enthusiasm, creativity and execution ability of employees, and constantly improve the management quality of enterprises. Service efficiency and operational efficiency to achieve the strategic development goals of the enterprise.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F426.21

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