W（中国）公司服务部内部供应链一体化研究

发布时间：2019-06-11 20:34

【摘要】：近年来,随着经营和竞争环境的变化,W公司服务部改进原来漫长的交货期和相对不灵活的供货反应机制,建立可靠而有效的内部供应链的合作流程,并不断加以优化,是非常重要的。本论文首先分析了W公司服务部必须考虑从力所能及的可行性角度,优化自身的采购、维修、仓储和物流管理,使得客户对W公司服务部的满意度提升,随后本论文在研究了供应链一体化与供应链优化理论的基础上,分析W公司服务部内部供应链的管理水平不足和低效率的主要影响因素是信息共享不畅、业务流程设计、总部战略决策三方面。提出了信息与交流、计划控制、维修能力、仓储管理和清关四个维度的改进方法。通过实施优化方案,W公司服务部提高了备件需求预测的准确性、缩短了采购周期、提高了维修效率和维修反应速度、优化了仓储布局和物流流程、有效降低了备件呆滞库存和库存成本,达到了保障备件供给、降低总运营成本、提高客户服务满意度水平的目标,并为W公司服务部向更高层次的供应链一体化战略发展作好准备。根据本论文浅见,要优化企业内部供应链系统,必须结合企业所在的行业特征和企业内部现有资源,通过组织机构优化、内部信息共享、降低库存水平和物流成本等优化方案,来降低企业的运营成本并保证客户的服务满意度水平,从而为企业供应链管理的全面提升和提高竞争力服务。上述的内部供应链优化方案又可从具体可衡量的角度,转换成库存周转率、运输准时性、客户满意度、市场占有率等可比较数据使企业的优化结果得到量化的体现。同时,本论文对金融设备服务行业同类型公司也具有一定借鉴意义。
[Abstract]:In recent years, with the change of business and competition environment, it is very important for W company service department to improve the original long delivery time and relatively inflexible supply response mechanism, to establish a reliable and effective cooperation process of internal supply chain, and to optimize it constantly. This paper first analyzes that the service department of W company must consider optimizing its own procurement, maintenance, warehousing and logistics management from the point of view of the feasibility of its ability, so as to improve the customer satisfaction with the service department of W company. Then, on the basis of studying the theory of supply chain integration and supply chain optimization, this paper studies the theory of supply chain integration and supply chain optimization. The main influencing factors of insufficient management level and low efficiency in the internal supply chain of W company service department are as follows: poor information sharing, business process design and headquarters strategic decision-making. The improvement methods of information and communication, planning control, maintenance ability, warehousing management and customs clearance are put forward. Through the implementation of the optimization scheme, the service department of W Company improves the accuracy of spare parts demand forecasting, shortens the procurement cycle, improves the maintenance efficiency and maintenance response speed, optimizes the warehousing layout and logistics process, effectively reduces the dull inventory and inventory cost of spare parts, and achieves the goal of ensuring the supply of spare parts, reducing the total operating costs and improving the level of customer service satisfaction. And prepare for the development of W company service department to a higher level of supply chain integration strategy. According to this paper, in order to optimize the internal supply chain system of the enterprise, we must combine the industry characteristics of the enterprise and the existing resources within the enterprise, through the optimization of the organization, the internal information sharing, the reduction of inventory level and logistics cost, so as to reduce the operating cost of the enterprise and ensure the level of customer service satisfaction, so as to improve the overall promotion of the supply chain management and improve the competitiveness of the enterprise. The above internal supply chain optimization scheme can be converted into inventory turnover rate, transportation punctuality, customer satisfaction, market share and other comparable data from a specific and measurable point of view, so that the optimization results of enterprises can be quantitatively reflected. At the same time, this paper also has certain reference significance for the same type of company in the financial equipment service industry.
【学位授予单位】：苏州大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F274;F416.6

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