门头沟城管社区服务工作改进研究

发布时间：2018-01-28 12:55

本文关键词： 社区服务城管群众满意度公众形象　出处：《北京理工大学》2015年硕士论文　论文类型：学位论文

【摘要】：上世纪90年代以来,随着我国经济社会的迅速发展,城市管理和建设出现了许多新问题,1996年颁布的《行政处罚法》提出相对集中的行政处罚权的概念后,城管执法部门正式成立。由于机制体制不完善、职能界定混乱、执法对象多为普通民众、执法手段较为单一、执法目标与公民生存目标的差距等原因,导致了不可避免的矛盾,加之媒体的恶意炒作和舆论的不良引导,城管执法工作陷入困境。为扭转这种局面、近年来,各地城管部门着力转变工作作风,深入社区,以民为本,柔性执法,广泛开展社区服务工作。门头沟区城管在对近几年社区服务工作进行总结分析的基础上,开展了一系列创新性的社区执法、宣传、普法及其他相关服务工作,加深了社区群众对城管工作内容、程序和意义的了解,进而理解、认可、接纳、支持城管工作。本研究借鉴前人研究经验,结合门头沟区域特点及城管部门公众关系,采取问卷调查、实证研究、访谈等方法,对城管社区服务工作进行回顾性研究。经过对门头沟城管改进后的社区服务工作进行分析、评估,得出结论:深化城管社区服务活动,对于提升城管部门服务水平、提高城管工作群众满意度、改善城管公众形象具有重要意义。最后,客观分析了在城管社区服务中取得的经验及教训,对今后的社区服务工作提出建议。
[Abstract]:Since -10s, with the rapid development of our country's economy and society, many new problems have appeared in urban management and construction. In 1996, "Administrative punishment Law" put forward the concept of relatively centralized administrative punishment power, the urban management law enforcement department was formally established. Due to the imperfect mechanism, the definition of functions is confused. The law enforcement object is mostly ordinary people, the law enforcement means is relatively single, the difference between the law enforcement goal and the citizen survival goal and so on, has led to the inevitable contradiction, in addition to the media malicious hype and the bad guidance of the public opinion. In order to reverse this situation, in recent years, the chengguan departments in various localities have made great efforts to change their work style, go deep into the community, take the people as the basis, and enforce the law flexibly. On the basis of summarizing and analyzing the community service in recent years, Mentougou district chengguan has carried out a series of innovative community law enforcement, publicity, legal popularization and other related services. Deepen the community understanding of the content, procedures and significance of urban management work, and then understand, recognize, accept, support urban management work. Combined with the characteristics of the Mentougou region and the public relations of urban management departments, questionnaire survey, empirical research, interviews and other methods are adopted. Through the analysis and evaluation of the improved Mentougou community service work, we can draw a conclusion: deepen the urban management community service activities. To improve the service level of urban management departments, improve the satisfaction of urban management work, improve the public image of urban management has an important significance. Finally, the objective analysis of the experience and lessons learned in urban management community service. Some suggestions on community service in the future are put forward.
【学位授予单位】：北京理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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