杭州市拱墅区小河街道社区工作者培训研究

发布时间：2018-03-31 22:13

本文选题：小河街道　切入点：社区工作者　出处：《浙江工业大学》2015年硕士论文

【摘要】：随着社会发展的不断推进和深入,作为实现管理、服务、保障、教育、安全稳定等政府职能的群众基础机构,社区已经逐渐成为了人们生活中不可缺少的重要组织。目前,城市社区工作者承担着党建管理、综合治理、城市管理、劳动保障、社会救助、残障康复、优抚安置、青少年服务、妇女权益保障、老龄人员管理等一系列政府基层管理和服务职能,其工作态度、专业素养和创新能力直接关系到基层群众的切身利益,影响社会工作的正常运行。随着城市社区工作岗位日趋专业化和精细化发展,借鉴相对成熟的企业人力资源管理模式,逐步完善社区工作者培训体系,将对提升社区工作者的能力产生积极的促进作用。因此,如何从系统性、标准化、有效性、普遍性的角度完善社区工作者-尤其是城市城区工作者的培训体系,增强社区整体的办事和服务能力,已经成为了全社会共同关注的课题。本文以笔者所在的杭州市拱墅区小河街道为例,通过文献研究法、问卷调研实证分析法、归纳总结法等研究方法,从现实层面培训和期望层面培训两方面分析小河街道所辖社区工作人员的培训现状,找出存在的问题：(1)缺乏规范的入职培训；(2)培训课程单一,缺乏实用性；(3)尚未建立培训效果评估体系；(4)缺乏全面系统的培训需求分析。在构建完善社区培训方案的指导思想下,汇总街道下辖九个社区工作人员的培训需求,从优化培训制度、抓好重要培训环节、建设完善讲师队伍、多样化培训形式、落实培训效果评估等方面设计小河街道社区工作者培训方案,解决当前社区培训工作中存在的问题。最后,从内部培训环境、培训讲师、培训制度三方面保障培训方案的实施。
[Abstract]:With the continuous promotion and deepening of social development, as a mass basic organization for the realization of government functions such as management, service, security, education, security and stability, the community has gradually become an indispensable and important organization in people's lives. At present, Urban community workers undertake party building management, comprehensive management, urban management, labor security, social assistance, disability rehabilitation, preferential care and placement, youth services, and protection of women's rights and interests. A series of government basic management and service functions, such as the management of elderly personnel, whose working attitude, professional accomplishment and innovative ability are directly related to the immediate interests of the grassroots people, It affects the normal operation of social work. With the development of specialization and refinement of urban community work posts, the training system of community workers is gradually improved by reference to the relatively mature enterprise human resource management model. Therefore, how to improve the training system of community workers, especially urban workers, from a systematic, standardized, effective and universal perspective, Strengthening the community's overall ability to handle affairs and service has become a common concern of the whole society. This paper takes the Xiaohe Street of Gongshu District in Hangzhou City as an example, through literature research, questionnaire investigation and empirical analysis, Summing up the research methods, this paper analyzes the current situation of community staff training in Xiaohe street from the aspects of practical training and expectation training, and finds out the existing problems: the lack of standardized induction training and the lack of a single training course. Lack of practicability / lack of practicability; lack of a training effectiveness assessment system. (4) lack of a comprehensive and systematic training needs analysis. Under the guiding ideology of building and perfecting community training programs, the training needs of nine community staff members under the jurisdiction of the street are summarized. From the aspects of optimizing the training system, grasping the important training links, building and perfecting the lecturers, diversifying the training forms, implementing the training effect evaluation and so on, the training programs for community workers in the small river streets are designed. Finally, ensure the implementation of the training program from three aspects: the internal training environment, the training instructor and the training system.
【学位授予单位】：浙江工业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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