重庆市公租房社区服务满意度研究

发布时间：2018-04-22 05:27

本文选题：公租房 + 社区服务　；参考：《重庆大学》2015年硕士论文

【摘要】：从我国开始建立住房保障体系以来,经济适用房、廉租房、限价房、棚改房等保障性住房得到了飞速发展,解决了各种阶层各种类型的住房困难群体的基本需求。作为解决“夹心层”群体的住房困难问题应运而生的公共租赁住房,近几年来受到各级政府的高度重视,或将成为未来保障性住房建设的核心内容。为了实现城市保障性住房的“全面覆盖”,重庆市自2010年以来启动公共租赁房大规模集中建设,目前已经进入建设、分配与管理并重的阶段。随着公租房的集中签约入住,为了实现“能住、愿住、住得好”,最大限度发挥我国住房保障制度的保障效果,必须高度重视承租户入住之后的社区服务以及服务的满意度,对公租房社区服务满意度现状的进行调研分析,准确了解租户关于社区服务的实际需求和期望,分析影响满意度的因素,促进公租房社区服务质量和效率的提高,把公租房社区建设成为和谐共居的新型社区。基于此,本文通过对公租房及社区服务相关文献、理论的梳理,以及公租房社区服务特殊性的研究,基于以租户为中心、全面客观评价的原则,初步构建了公租房社区服务满意度测评指标体系。然后,通过问卷预调研,访谈租户、公租房相关管理单位和高校专家学者对指标体系进行了适当修正和完善,形成正式的评价指标体系。该指标体系包括基础教育、医疗计生、文化体育、社区保障、社区就业、居住环境、社区安全、交通出行、便民商业等9个二级指标,共下设30个三级指标。然后通过问卷设计、实地调研收集了重庆市公租房社区服务满意度相关数据资料,并运用SPSS数据分析软件对调研样本进行了可靠性和有效性检验。在此基础上,运用模糊综合评价方法对调研所得数据进行了计算,得出了重庆市公租房社区服务的总体满意度和各二级指标的满意度。计算结果显示:重庆市公租房社区服务总体满意度为一般满意,各二级指标满意度最高得分75.833、最低得分46.932。并针对问卷调查和访谈过程发现的问题,以及满意度评价得分相对较低的因素,提出了相应的改进措施,以期提高公租房社区服务满意度。
[Abstract]:Since the establishment of the housing security system in China, the affordable housing, such as affordable housing, low rent housing, price limited housing, and housing change housing, has developed rapidly, and has solved the basic needs of various types of housing difficulties. As a solution to the housing difficulties of the "sandwich" group, the public rental housing has come into being in recent years. In order to realize the "comprehensive coverage" of the urban affordable housing, Chongqing has started the large-scale centralized construction of the public rental housing since 2010. At present, it has entered the stage of construction, distribution and management are equal, with the concentration of public rental housing. In order to live in, in order to realize "can live, live, live well" and maximize the guarantee effect of the housing security system in China, we must attach great importance to the community service and the satisfaction of the service after the occupancy of the tenant, investigate and analyze the present situation of the community service satisfaction of the public rental housing, and accurately understand the real needs of the tenants about the community service. Seeking and expecting, analyzing the factors that affect the satisfaction, promoting the improvement of the service quality and efficiency of public rental housing community, and building the public rental housing community into a new community of harmonious cohabitation. Based on this, this article is based on the study of the related literature of public rental housing and community services, the theory of the public rental housing, and the particularity of public rental housing community service, based on the tenant as the medium. With the principle of comprehensive and objective evaluation, the evaluation index system of community service satisfaction for public rental housing is preliminarily constructed. Then, through the questionnaire survey, interview tenants, public rental housing related management units and University experts and scholars have properly revised and perfected the index system to form a positive evaluation index system. The index system includes basic education. A total of 9 two level indicators, including medical planning, cultural sports, community security, community employment, residential environment, community safety, traffic travel, and civilian commerce, were set up with 30 three level indicators. Then through the questionnaire design, the data of the community service satisfaction degree of public rental housing in Chongqing were collected and the data were collected and analyzed with SPSS data analysis software. On this basis, on this basis, the fuzzy comprehensive evaluation method is used to calculate the survey data, and the overall satisfaction of the community service of public rental housing in Chongqing and the satisfaction of the two level indexes are obtained. The results show that the overall satisfaction of the community service of public rental housing in Chongqing is generally satisfactory, and two The highest score of the grade index is 75.833, the lowest score is 46.932., and according to the problems found in the questionnaire survey and interview process and the relatively low score of the satisfaction evaluation, the corresponding improvement measures are put forward in order to improve the community service satisfaction of public rental housing.

【学位授予单位】：重庆大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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