社会资本对社区居委会服务效果影响的实证研究

发布时间：2018-11-20 07:10

【摘要】：随着我国经济的飞速发展及城市化的进程加快，国家开始注重城市社区的建设与发展。城市社区居委会是城市社区建设与发展中最为基本和核心的内容，居委会作为提供社区服务的载体，，其服务职能能否有效发挥对社区的建设有直接影响。社会资本的各项资源直接对居委会的服务效果造成影响。所以通过增强社会资本来提高社区居委会的服务效果对社区管理意义重大。同时本文的研究也因此具有很强的现实意义。本文综合前人的研究,以社会资本理论、团队绩效以及组织社会学理论为指导，首先界定了社会资本和居委会的相关概念后，采用三维度划分方式即将社会资本划分为：结构、关系、认知三个维度；而对于居委会服务效果分为任务绩效和周边绩效并各自分出衡量指标。分析出社会资本各个维度对居委会服务效果两个维度之间的关系，提出理论假设。笔者以青岛市三个社区作为调查问卷的发放对象，将数据进行整理后用SPSS进行分析，主要分析方法有：描述性分析、回归分析、信度效度检验、相关分析、T检验和单因素方差。本文得出的主要结论是： (1)社区社会资本与社区居委会服务效果正相关。（2）社会资本的三个维度均对社区居委会服务效果影响有正向影响，其影响显著程度按由高到低的顺序依次是关系维度、结构维度、认知维度。（3）人口统计变量中，年龄、文化程度对社区社会资本有明显相关；而只有社区居住年限对社区居委会服务效果有显著影响。根据上述结论提出以下建议：（1）提高社区社会资本中结构维度社会资本的存量（2）充分发挥关系维度社会资本在提高居委会服务效果中的直接正向影响作用和中介作用。（3）利用好认知维度社会资本对社区居委会服务效果的正向作用。
[Abstract]:With the rapid development of economy and the acceleration of urbanization, the country began to pay attention to the construction and development of urban communities. Urban community neighborhood committee is the most basic and core content in the construction and development of urban community. As the carrier of providing community service, its service function has a direct impact on the construction of the community. The resources of social capital directly affect the service effect of neighborhood committee. Therefore, it is of great significance for community management to improve the service effect of community neighborhood committee by strengthening social capital. At the same time, the study of this paper also has a strong practical significance. Based on the theories of social capital, team performance and sociology of organization, this paper firstly defines the concepts of social capital and neighborhood committee, and then divides social capital into three dimensions: structure. Relationship, cognitive three dimensions; The effect of neighborhood committee service is divided into task performance and peripheral performance. The relationship between each dimension of social capital and the service effect of neighborhood committee is analyzed, and the theoretical hypothesis is put forward. The author takes three communities in Qingdao as the object of questionnaire, and analyzes the data by SPSS. The main methods are descriptive analysis, regression analysis, reliability validity test, correlation analysis. T test and single factor variance. The main conclusions of this paper are as follows: (1) the community social capital is positively related to the community neighborhood committee service effect. (2) the three dimensions of social capital have a positive impact on the community neighborhood committee service effect. The order of influence significance from high to low is relational dimension, structural dimension and cognitive dimension. (3) in demographic variables, age and education level are significantly related to community social capital; Only the number of years of living in the community has a significant impact on the effect of community neighborhood committee service. According to the above conclusions, the following suggestions are put forward: (1) to improve the stock of social capital in the structural dimension of community social capital; (2) to give full play to the direct positive influence of the social capital of relational dimension in improving the service effect of neighborhood committee. (3) the positive effect of social capital on community neighborhood committee service.
【学位授予单位】：河北经贸大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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