贵阳市城市基层管理体制改革背景下居委会对社区公共服务质量改进的影响研究

发布时间：2019-01-16 01:59

【摘要】：为公众提供更加优质、更加有效的公共服务,不断满足人民群众的需要是世界各国政府不断改革的目标。随着贵阳市城市基层管理体制改革不断的深入和发展,城市社区公共服务质量逐渐成为关注的焦点,居委会作为社区公共服务的供给者之一,其所提供的服务也对公共服务质量的改进有着重大的影响。本文以资源依赖理论、社会资本理论与制度理论为理论视角构建分析框架,以居委会对社区公共服务质量改进的居民感知评价为研究对象,采用SERVPERF方法为框架设计了社区居民感知评价表,并以贵阳市花溪区两个个社区辖区内的四个居委会的社区居民为调研对象,主要采取问卷调查法测量社区居民对居委会开展的工作及提供的服务改进城市社区公共服务质量的有形性、可靠性、反应性、保证性、移情性及功能性等六个维度的感知评价,并运用案例研究的方法研究居委会对社区公共服务质量改进产生的影响,调研数据结果表明,在贵阳市实行“一社多居”的政策下,社区居民能够感知居委会服务对城市社区公共服务质量的改进,但是在具体开展工作及提供服务的过程中,社区居民对居委会服务的感知评价处于一般的水平,通过文献阅读,从资源依赖理论、制度理论和社会资本理论角度提出5个命题,运用案例分析验证命题,发现资源、体制与政策及社会网络等因素影响了居委会对城市社区公共服务质量的改进,在此基础上,研究者尝试为社区改革建设中居委会角色定位与优化社区公共服务提供建议。
[Abstract]:To provide better and more effective public service to the public and to meet the needs of the people is the goal of the governments all over the world. With the deepening and development of the reform of urban grass-roots management system in Guiyang, the quality of urban community public service has gradually become the focus of attention. As one of the providers of community public service, the neighborhood committee is one of the providers of community public service. The services it provides also have a significant impact on the improvement of the quality of public services. Based on the theory of resource dependence, the theory of social capital and the theory of institution, this paper constructs an analytical framework, taking the residents' perception evaluation of community public service quality improvement as the research object. The SERVPERF method is used to design the assessment table of community residents' perception, and the community residents of four neighborhood committees in two districts of Huaxi District, Guiyang City, are taken as the research objects. This paper mainly measures the perception and evaluation of the community residents' perception of the work carried out by the neighborhood committee and the service provided by the residents to improve the quality of the public service of the urban community in six dimensions: tangible, reliability, reactivity, assurance, empathy and functionality. And using the method of case study to study the impact of neighborhood committees on the improvement of community public service quality. The results of investigation and data show that under the policy of "one community living in many places" in Guiyang City, Community residents can perceive the improvement of neighborhood committee service to the quality of urban community public service, but in the process of carrying out concrete work and providing service, the community residents' perception and evaluation of neighborhood committee service is in the general level, which is read through literature. From the point of view of resource dependence theory, system theory and social capital theory, this paper puts forward five propositions. The system, policy and social network influence the improvement of community public service quality. On this basis, the researcher tries to provide suggestions for the orientation of neighborhood committee role and the optimization of community public service in community reform and construction.
【学位授予单位】：贵州大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：D669.3

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