社会工作专业关系中的案主信任

发布时间：2018-03-22 03:07

本文选题：专业关系　切入点：案主信任　出处：《复旦大学》2013年硕士论文　论文类型：学位论文

【摘要】：本研究是关于社会工作专业关系中人际信任的一项探索性研究。笔者运用质性研究方法,对专业服务过程中案主信任的内容和表现,及形成过程进行探索。本研究希望在理论上,能够建构社会工作专业关系中案主信任的形成过程模式；在实务中,能为专业社工提供赢得案主信任的策略。本文选择的研究对象是有实务经验的8名专业社工,通过对他们进行深度访谈收集研究资料,问题聚焦于社工在专业关系各个阶段,如何赢得案主的信任,及如何判断案主对他们是否信任。本研究的主要结论如下：(1)在专业关系建立初期阶段,案主求助的自愿性、社工服务地点和人群的固定性影响案主对社工的信任情况；(2)在专业关系维护期,社工的个人能力、动机、行为等特质为影响案主信任关键因素,直接体现在社工真诚关怀、行为一致性和专业助人能力三个方面。(3)案主信任的表现有：主动求助、真诚的自我袒露、主动夸奖和赞美社工、主动表达参与活动的意愿、在活动中积极投入和参与、主动向社工提供帮助时,其中最典型的表现是案主愿意自我袒露。(4)案主信任的形成主要是由以下三方面共同决定：案主求助的自愿性,社工与案主之间的熟悉性,及社工的个人和专业特质。其中他们通过案主的社区、家庭和个人成长环境,社会工作专业制度的规范性和完整性,社工与案主之间的地缘关系、专业关系、人际交往等因素起作用。
[Abstract]:This study is an exploratory study on interpersonal trust in professional relationship of social work. The purpose of this study is to construct the model of forming trust in the professional relationship of social work in theory, and to provide the strategy to win the trust of the professional social worker in practice. The research object of this paper is 8 professional social workers with practical experience. Through in-depth interviews with them to collect research data, the problem focuses on how social workers win the trust of the victims in each stage of professional relationship. And how to judge whether the perpetrators trust them or not. The main conclusions of this study are as follows: (1) in the early stage of establishing professional relationship, the voluntary nature of the victim's recourse, the fixed location of social work service and the fixed number of people affect the trust of the social worker to the social worker. (2) during the period of professional relationship maintenance, the individual ability of the social worker is affected by the voluntary nature of the victim's request. Motivation and behavior are the key factors influencing the trust of the victim, which are directly reflected in the following three aspects: sincere concern of social worker, consistency of behavior and ability of professional help. Actively praise and praise social workers, actively express their willingness to participate in the activities, actively participate and participate in the activities, and actively provide help to social workers, The most typical manifestation is that the owner is willing to reveal himself. 4) the formation of trust is mainly determined by the following three aspects: the voluntary nature of the victim's request for help, the familiarity between the social worker and the victim. And the personal and professional characteristics of social workers. Among them, they adopt the community, family and personal growth environment of the victim, the normative and integrity of the professional system of social work, the geographical relationship between the social worker and the victim, the professional relationship, Interpersonal communication and other factors come into play.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：C916

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