“心理—社会”治疗模式在企业员工个案服务中的应用研究

发布时间：2019-03-30 15:56

【摘要】：现代企业在解决就业问题、增加财政收入等方面发挥着十分重要的作用。但随着近年来我国市场经济的快速发展和新一轮的对外开放政策的实施,很多企业都面临着国际和国内的双重竞争压力。这种压力一方面给企业带来了重要的发展机遇,另一方面也给企业的发展带来了重重阻碍。作为企业员工,往往容易受到这种压力的影响进而产生心理和生活等方面的困境。上述困境问题的出现,使得从西方传入我国的社会工作有了用武之地。作为社会工作的三大方法之一的个案工作在缓释个体的心理压力、改善受助者的社会关系、增强受助者的社会适应性等方面发挥着十分重要的作用。本文旨在通过个案社会工作的介入来研究个案工作中的“心理-社会”治疗模式在缓解企业员工适应障碍、提高其适应性能力等方面的实务效用。以此来检验“心理-社会”治疗模式的通过改善人的社会关系促进个体的人际沟通障碍消除、心理压力舒解、适应能力提升等方面的现实作用。本研究是从C市A企业的吴某个案工作分析出发,采用文献研究法、实地研究法、个案研究法和访谈法等进行的研究。在实务过程开展前期,我们通过查阅相关文献,了解到了当前学术界关于企业员工的研究现状及社会工作实务模式应用分析情况。而后,我们根据受助者的性质,选用了“心理-社会”治疗模式对企业员工吴某进行分析和介入。在介入过程中,我们依据“心理-社会”治疗模式的特点,对受助者吴某进行了研究、诊断和治疗。在研究过程中,我们主要收集了与受助者相关的资料,并对其困境产生的原因做了初步分析;在诊断阶段,我们通过和受助者开展个案访谈,进一步确定了受助者困境问题及其主要需求;在治疗阶段,我们主要将家庭资源和社会资源引入到服务过程中,促进吴某心理困境问题消解、人际关系能力以及适应能力的提升等。通过这次研究,我们验证了“心理-社会”治疗模式在对企业员工的个案介入过程中的优势和作用。“心理-社会”治疗模式主张从生理、心理和社会等方面对受助者进行分析,并从直接和间接两个维度对受助者的问题进行解决的助人模式能够有效帮助企业员工走出现实困境。尤其是该模式所倡导的通过改善个体的社会关系以实现对受助者的治疗的理念,对于受助者潜能的激发、心理困境问题的解决以及自我实现的需要的满足等具有重要的促进作用。
[Abstract]:Modern enterprises play a very important role in solving employment problems and increasing fiscal revenue. However, with the rapid development of China's market economy in recent years and the implementation of a new round of opening-up policy, many enterprises are facing double competitive pressures both at home and abroad. On the one hand, this pressure brings important development opportunities to enterprises, on the other hand, it also brings many obstacles to the development of enterprises. As an enterprise employee, often vulnerable to the impact of this pressure and then produce psychological and life difficulties. The emergence of the above dilemma makes the social work introduced into our country from the west have the opportunity to exert its talents. As one of the three main methods of social work, case work plays a very important role in releasing the psychological pressure of individuals, improving the social relations of the recipient, and enhancing the social adaptability of the recipient. The purpose of this paper is to study the practical utility of "psycho-social" therapy model in case work in alleviating the obstacle of adaptation and improving the adaptability ability of employees through the intervention of case social work. This paper tries to test the realistic effect of "psycho-social" treatment mode on promoting individual interpersonal communication obstacle elimination, psychological stress relief and adaptive ability improvement by improving human social relations. This research is based on the analysis of Wu's case work of A enterprise in C city, and adopts the methods of literature research, field study, case study and interview. In the early stage of the practical process, we found out the current research situation of the enterprise staff and the application and analysis of the social work practice mode by consulting the relevant literature. Then, according to the nature of the recipient, we choose "psycho-social" treatment model to analyze and intervene the enterprise employee Wu. In the course of intervention, we studied, diagnosed and treated the recipient Wu according to the characteristics of "psycho-social" treatment model. In the course of the research, we mainly collected the data related to the recipients, and made a preliminary analysis of the causes of their difficulties. In the diagnosis stage, we conducted a case-by-case interview with the recipient to further identify the plight of the recipient and its main needs; In the treatment stage, we mainly introduce family resources and social resources into the process of service, promote Wu's psychological dilemma resolution, interpersonal relationship ability and adaptability improvement and so on. Through this study, we have verified the advantage and function of the psychotherapy model in the case intervention of enterprise employees. The "psycho-social" treatment model advocates the analysis of the recipient from the aspects of physiology, psychology and society. The help mode, which solves the problem of the recipient from the two dimensions of direct and indirect, can effectively help the employees to get out of the practical predicament. In particular, this model advocates the idea of improving the individual's social relations in order to achieve the treatment of the recipient, and to stimulate the potential of the recipient, Solving the problem of psychological dilemma and satisfying the need of self-realization play an important role in promoting it.
【学位授予单位】：西北农林科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：C916

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