SNS平台下政府危机管理机制研究

发布时间：2018-02-05 05:03

本文关键词： SNS平台政府危机管理管理机制　出处：《湖南大学》2012年硕士论文　论文类型：学位论文

【摘要】：近年来，社会性网络服务（SNS）平台下政府危机事件的频发使该平台下政府管理机制的研究成为必要。本文主要从SNS平台下政府危机管理机制的理论依据入手，着力分析了该理论依据下的政府危机管理机制的构成。本文的理论依据主要为罗伯特·希斯的危机管理的四阶段划分理论，并从危机信息传播阶段的微观角度对政府危机管理机制进行分析，，提出了在SNS平台下政府危机管理机制的主要内容包括危机发生前的研判机制、危机发生初期的决策机制，危机发生中期的沟通机制以及危机发生后的评估机制的观点。本文认为，SNS平台下政府危机管理研判机制主要由研判主体、研判流程及研判方法等部分组成；决策机制由决策主体、决策流程、决策支持、决策模式组成，其中，决策主体是集权式的应急群体决策系统，决策流程是组织者与专家互动群体决策流程，决策支持是计算机信息处理系统为基础的支持系统，决策模式主要分为基于预案和范例推理的决策模式；沟通机制主要包括政府在危机事件处理过程中沟通主体、沟通模型、沟通系统和沟通策略；评估机制主要包括评估主体、评估内容、评估指标、评估方法及评估结果，其中，评估内容包括了评估的范围、评估的价值导向和评估的对象，评估结果包括评估结果的确立以及评估结果的运用。
[Abstract]:In recent years, the frequent occurrence of government crisis events under the platform of social network services (SNS) makes it necessary to study the government management mechanism under the platform. This paper mainly starts with the theoretical basis of the government crisis management mechanism under the SNS platform. This paper is mainly based on Robert Heath's four-stage theory of crisis management. And from the crisis information dissemination phase of the micro-analysis of the government crisis management mechanism, the main content of the government crisis management mechanism under the SNS platform, including the pre-crisis research mechanism. The views of the decision-making mechanism in the early stage of the crisis, the communication mechanism in the middle stage of the crisis and the evaluation mechanism after the crisis. This paper holds that the research mechanism of government crisis management under the platform of SNS is mainly composed of the research subject, the research process and the research methods. The decision-making mechanism is composed of decision body, decision process, decision support and decision mode. Among them, the decision-making body is a centralized emergency group decision-making system, and the decision-making process is the interactive group decision-making process between the organizers and experts. Decision support is a support system based on computer information processing system. The decision mode is mainly divided into decision mode based on preplan and case-based reasoning. The communication mechanism mainly includes the communication subject, the communication model, the communication system and the communication strategy in the process of handling the crisis. The evaluation mechanism mainly includes the subject, the content, the evaluation index, the evaluation method and the evaluation result, in which, the evaluation content includes the scope of evaluation, the value orientation of evaluation and the object of evaluation. The evaluation results include the establishment of the evaluation results and the application of the evaluation results.
【学位授予单位】：湖南大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D035

【参考文献】