G2B电子政务中纳税管理系统强制性采纳满意度研究
发布时间：2018-11-12 21:06
【摘要】：本文基于组织层次的技术采纳理论对G2B电子政务的强制性采纳的影响因素做了分析。首先本文通过对国内外相关领域研究的总结,结合政府强制推广这一特殊的采纳条件,找出可能影响电子政务强制性采纳的因素:供应商行为预期,感知组织内部影响,感知组织外部影响以及对电子政务的信任,并基于这些因素以及影响这些因素的外部潜变量,给出了G2B电子政务中纳税管理系统强制性采纳的满意度模型,通过结构方程建模分析的方法,利用从使用纳税管理系统的企业收集的数据,对所建模型进行了有效性验证。验证的结果显示,在强制性采纳的条件下,企业对电子政务的信任是影响其采纳满意度的最重要因素,来自供应商的影响次之,来自组织内部的影响再次。相对而言,来自组织外部的影响对组织采纳满意度的作用却不显著。这可能暗示,在强制采纳条件下,企业更注重来自强制方对其产生的影响,而来自组织外部的影响被弱化甚至被忽略。本文最后基于研究成果对政府在电子政务中的推广策略提出了建议,并对后续的研究给出的建设性的展望。
[Abstract]:Based on the technology adoption theory at the organizational level, this paper analyzes the factors that influence the mandatory adoption of G2B e-government. First of all, through the summary of domestic and foreign related research, combined with the special adoption conditions of government compulsory promotion, this paper finds out the factors that may affect the mandatory adoption of e-government: supplier behavior expectation, perceived internal influence of the organization. Based on the perceived external influence of organization and trust in e-government, and based on these factors and the external latent variables affecting these factors, the satisfaction model of mandatory adoption of tax management system in G2B e-government is presented. By using the method of structural equation modeling and analysis, the validity of the model is verified by using the data collected from the enterprises using the tax management system. The results show that under the condition of mandatory adoption, the trust of the enterprise in e-government is the most important factor affecting its adoption satisfaction, followed by the influence from the supplier, and the influence from within the organization again. On the other hand, the effect of external influence on organizational adoption satisfaction is not significant. This may imply that under the condition of compulsory adoption, the firm pays more attention to the influence of the coercive party, while the influence from the outside of the organization is weakened or even ignored. Finally, based on the research results, this paper puts forward some suggestions on the promotion strategy of the government in e-government, and gives a constructive outlook for the subsequent research.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：D035;F810.42
本文编号：2328214
[Abstract]:Based on the technology adoption theory at the organizational level, this paper analyzes the factors that influence the mandatory adoption of G2B e-government. First of all, through the summary of domestic and foreign related research, combined with the special adoption conditions of government compulsory promotion, this paper finds out the factors that may affect the mandatory adoption of e-government: supplier behavior expectation, perceived internal influence of the organization. Based on the perceived external influence of organization and trust in e-government, and based on these factors and the external latent variables affecting these factors, the satisfaction model of mandatory adoption of tax management system in G2B e-government is presented. By using the method of structural equation modeling and analysis, the validity of the model is verified by using the data collected from the enterprises using the tax management system. The results show that under the condition of mandatory adoption, the trust of the enterprise in e-government is the most important factor affecting its adoption satisfaction, followed by the influence from the supplier, and the influence from within the organization again. On the other hand, the effect of external influence on organizational adoption satisfaction is not significant. This may imply that under the condition of compulsory adoption, the firm pays more attention to the influence of the coercive party, while the influence from the outside of the organization is weakened or even ignored. Finally, based on the research results, this paper puts forward some suggestions on the promotion strategy of the government in e-government, and gives a constructive outlook for the subsequent research.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2011
【分类号】：D035;F810.42
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