中国石化西北油田员工帮助计划（EAP）方案设计及实施研究

发布时间：2018-01-13 13:04

本文关键词：中国石化西北油田员工帮助计划（EAP）方案设计及实施研究　出处：《西南石油大学》2017年硕士论文　论文类型：学位论文

【摘要】：作为解决企业员工心理问题和个人问题的有效途径,EAP能帮助企业发现员工存在的心理问题并提供解决方案,带来许多非财务收益,如提升员工士气、改善组织氛围,帮助企业更好地应对变革和危机,还可以帮助企业降低因员工心理问题产生的管理成本,间接给企业带来巨大经济效益。EAP能充分体现和延伸企业对员工全方位的人文关怀,是企业为员工提供的“精神福利”。本文通过对国内外相关文献书籍进行学习和研究,在对相关理论进行深入研究、总结和归纳的基础上,针对西北油田员工进行抽样一对一访谈,并根据访谈结果编制专属的心理健康测评问卷,深入了解西北油田员工的整体状况,把握员工对EAP的诉求,为管理者优化管理和EAP开展工作提供依据数据支撑及方向指导。在访谈与问卷调查的基础上,为西北油田量身定做,设计EAP方案,并对该方案实施后的效果进行评估,提出意见建议。通过该EAP方案的实施,关爱了西北油田员工心理健康状况,为员工提供了所需的心理帮扶服务,以此来提升西北油田员工的生活质量和工作绩效,从而达到员工价值与企业效益双赢的局面。本文的创新点在于丰富EAP在我国石油石化行业实施方面的研究,补充员工压力管理方面的资料,提供EAP在国有企业落地的经验。
[Abstract]:As an effective way to solve the psychological problems of employees and personal problems, EAP can help enterprises to find the psychological problems of the employees and provide solutions, bring a lot of non financial gains, such as to enhance employee morale, improve organizational climate, help enterprises to better cope with change and crisis, also can help enterprises reduce due to psychological problems of employees management the indirect cost, to the enterprise has brought huge economic benefits,.EAP can fully reflect the humanistic care to the employees and a full range of extension of the enterprise, is the enterprise employees to provide "spiritual welfare". In this paper, through the study and research of the domestic and foreign related literature books, in the in-depth study on the related theory basis, summarized and concluded, according to the Northwest Oilfield staff sampling one-on-one interviews, according to the results of the interviews and the questionnaire of mental health assessment exclusive, in-depth understanding of the northwest oil field staff The overall situation, grasp the demands of employees of EAP, carry out the work provided on the basis of data support and direction for administrators to optimize management and EAP. Based on the interview and questionnaire survey, tailored for the Northwest Oilfield, EAP design, and the implementation of the scheme for the evaluation, through the implementation of opinions and suggestions. The EAP program, the health care workers in Northwest psychology, provides the necessary psychological support service for employees, in order to enhance the Northwest Oilfield workers' quality of life and work performance, so as to achieve employee value and enterprise benefit and win-win situation. The innovation of this paper is the research on the implementation of rich EAP in China Petroleum and petrochemical industry, added staff stress management of information, provide EAP in state-owned enterprises landing experience.

【学位授予单位】：西南石油大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F426.22

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