如何通过品管圈（QCC）推动国际化医院的品质管理

发布时间：2018-07-10 01:42

本文选题：品牌建设 + 国际化医院　；参考：《西南交通大学》2017年硕士论文

【摘要】：当今信息时代品牌是企业的核心竞争力,如何建设好一个品牌成为了企业中重要也是最核心的问题。质量是企业的生命线,品牌是企业的精髓,要提高质量,必须建立健全企业质量管理体系。通过全面质量管理工具QCC等的手法,可以全面提升医疗质量管理,达到医疗质量管理的最高国际标准美国JCI认证,和医疗服务最高标准德国TUV认证,从而打造国际化高端医院品牌。医院品牌必须建立在高质量的基础之上,《美国医疗机构评审国际联合委员会医院评审标准》,即JCI标准,代表了目前国际上医院管理及医疗服务的最高水准,其核心目标是医疗质量的持续改进和患者安全的保证。JCI的核心理念是"以患者为中心",重点是对医院的制度建设、医疗流程、质量的持续改进,而JCI的核心价值观是不断提升医疗质量、降低医疗风险、保证患者安全。TUV是德语"技术监督协会"的缩写,TUV国际服务认证以严谨著称,要求受审单位自授证后的每两年要接受德国莱茵公司的持续评审,且一年的要求会高于一年,若不通过将会撤销认证。如何使医疗得到持续改善和提升,达到这些国际标准,目前存在的主要问题是:没有有效改善和持续提升医疗质量的工具,且医疗质量改进后没有检验的措施。QCC作为改善及持续提升医疗服务质量的有效方法,已经在医疗行业得到广泛的应用。本文阐述如何采用QCC的质量改进工具,可以将JCI和TUV标准完美地贯彻到医院的质量管理中,并且让医疗质量监督和改善有章可循。QCC(Quality Control Circles)是品质管理圈,又叫质量控制圈,是全面质量管理的一个环节,是同一工作现场的工作性质相同的人员自发的进行管理的活动时组成的小组,通过成立品管圈活动小组,运用QCC应用手法(常见的QC新旧七手法)鱼骨图、柏拉图等进行原因分析,运用戴明环PDCA循环工具制定针对性的整改措施改善工作质量如此循环达到持续改善的目的。本文选取ANGEL医院作为品牌研究对象,从医院的品牌管理及工作质量的持续改进等方面进行比较全面的探讨,阐述如何采用QCC方法作为质量改善工具,实现医疗质量最高国际标准JCI和TUV双达标,达成患者安全、患者舒适的目的,最终铸造出了国际高端医院的品牌。本文的研究成果对其他的医院也有很好的参考价值,以美国JCI认证和德国TUV认证为标准,采用QCC品管圈采用PDCA质量改进办法,对国际高端医院的品牌建设和质量管理提供多角度的考核和参考。
[Abstract]:Nowadays, brand is the core competitiveness of enterprises in the information age. How to build a brand well has become an important and most important problem in enterprises. Quality is the lifeline of enterprise, brand is the essence of enterprise, in order to improve quality, it is necessary to establish and perfect enterprise quality management system. Through the means of QCC and so on, we can comprehensively improve medical quality management, achieve the highest international standard of medical quality management, JCI certification in the United States, and TUV certification in Germany, the highest standard of medical service. In order to create an international brand of high-end hospitals. The hospital brand must be built on the basis of high quality. The JCI standard, represents the highest standard of hospital management and medical service in the world. Its core goal is the continuous improvement of medical quality and the guarantee of patient safety. The core idea of JCI is "taking the patient as the center", with emphasis on the system construction, the medical process and the continuous improvement of the quality of the hospital. The core values of JCI are to continuously improve the quality of medical care, reduce medical risks, ensure patient safety. TUV is the abbreviation of the German-language "Technical Supervision Association" and the TUV international service certification is well known for its rigour. The unit is required to undergo a continuing review every two years after the grant of the certificate, and the requirement for one year will be higher than one year, and if not, the certification will be revoked. The main problem is that there are no effective tools to improve and continuously improve the quality of health care. As an effective method to improve and continuously improve the quality of medical service, QCC has been widely used in medical industry. This paper describes how to use the QCC quality improvement tools to perfect the implementation of JCI and TUV standards in hospital quality management, and to make medical quality supervision and improvement rule.QCC (quality Control circles) is a quality management circle, also called quality control circle. It is a link in total quality management. It is a group formed when the same work site has the same work quality and the same nature of the personnel spontaneously carrying out the management activities. Through the establishment of the quality control circle activity group, Using QCC (QC new and old seven techniques) fish bone map Plato and so on the reason analysis using the Daiminghuan PDCA cycle tool to formulate targeted corrective measures to improve the quality of work so as to achieve the purpose of continuous improvement. This article selects ANGEL hospital as the brand research object, from the hospital brand management and the work quality continuous improvement and so on aspect carries on the relatively comprehensive discussion, expounds how to adopt the QCC method as the quality improvement tool, To achieve the highest international standards of medical quality JCI and TUV, to achieve patient safety, patient comfort, and finally cast out the international high-end hospital brand. The research results of this paper also have good reference value for other hospitals. Taking the JCI certification of the United States and TUV certification of Germany as the standard, the quality improvement method of PDCA is adopted in the QCC quality control circle. To the international high-end hospital brand construction and quality management to provide a multi-angle assessment and reference.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：R197.3

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