基于社交媒体的档案信息服务研究

发布时间：2017-12-26 18:26

本文关键词：基于社交媒体的档案信息服务研究　出处：《安徽大学》2017年硕士论文　论文类型：学位论文

【摘要】：社会化媒体伴随着互联网的飞速发展而产生,给信息的传播渠道和服务方式带来了颠覆性变化,并以其公开性、交互性和即时性的特点得到广大用户的支持,已经在各行各业展现出其独有的魅力。档案部门作为社会核心信息资源主要集散地,档案界社交媒体的健康发展和社交媒体文件的有效保存必然关系到国家数字记忆的完整性,这也是数字转型期我国档案机构面临的重要挑战。社交媒体平台的出现不仅有助于档案馆转变服务方式、提升服务质量,还能满足用户的在线获取信息、共享知识和便捷式学习需求,是"互联网+"时代用户的必然选择。同时,社交媒体与档案信息服务的创新展现出一定的匹配性,运用社交媒体增强用户与档案机构的交流与互动,加强传播,推动创新,对于档案信息资源的建设、提升档案服务能力和加强学术信息交流都具有很重要的作用。档案部门作为传统的服务行业,在与社交媒体的现代化相适应的同时,不可避免地暴露出一些瓶颈,制约着档案服务的进一步发展。社交媒体产生的信息纷繁复杂、自由度较高,如何保证信息资源质量,最大程度的发挥社交媒体的积极性,规范使用社交媒体,成为我们当下研究的重要课题。找准档案信息服务与社交媒体技术优势的结合点,探索出档案馆与社交媒体及公众相互交流的新模式,让档案信息充分融入公众生活,为信息服务的飞跃提供更大的空间。本文分五个部分对基于社交媒体的档案信息服务进行阐述,为进一步优化档案信息服务提供借鉴。论文第一部分为绪论。主要介绍本论文的研究目的、研究意义与国内外研究现状,并对本文的主要研究内容、研究思路和研究方法进行了说明。第二部分是关于社交媒体和档案信息服务的概述。主要包括相关概念的界定、基于社交媒体的档案信息服务内容和利用社交媒体工具开展档案信息服务的优势体现。第三部分对社交媒体在我国档案信息服务中的现状进行分析。主要包括社交媒体在我国档案信息服务中的实践探索,主要以微博、微信为例,详细介绍社交媒体在我国档案信息服务方面的发展历程。其次是对社交媒体在我国档案机构信息服务中的运用现状进行全面的调查。然后,对调查结果进行详细分析,并在此基础上进行问题总结和成因分析。第四部分是结合文章第三部分的分析结果,从加强档案信息资源建设、构建完善的双向交流机制、合理控制和引导档案信息传播和加强档案信息安全管理四个方面提出了相应的解决措施。第五部分为结束语,总结论文的研究情况,并对社交媒体在档案信息服务方面的前景进行展望。
[Abstract]:Social media is accompanied by the rapid development of Internet and communication channels, and service mode for information brings disruptive change, and its openness, interactivity and real-time features to get the support of users, has shown its unique charm in all walks of life. The archives department is the main distributing center of social core information resources. The healthy development of social media in archives and the effective preservation of social media files are inevitably related to the integrity of national digital memory, which is also an important challenge for Chinese Archival organizations in the digital transformation period. The emergence of social media platform is not only beneficial to the transformation of archives service mode, improve service quality, but also to meet the user's online access to information, knowledge sharing and convenient learning needs, is the inevitable choice to "Internet plus" era of users. At the same time, the innovation of social media and archives information service show, to some extent, use of social media to enhance communication and interaction, users and archival institutions to strengthen communication, promote innovation, to promote the construction of archives information resources, archives service ability and strengthen the academic information exchange is very important. As a traditional service industry, archival departments inevitably expose some bottlenecks and restrict the further development of archival services, while adapting to the modernization of social media. The information generated by social media is complex and highly liberal. How to ensure the quality of information resources, maximize the enthusiasm of social media and regulate the use of social media has become an important issue in our research. We must identify the combination point of archival information service and social media technology advantages, explore a new mode of interaction between archives, social media and the public, so that archives information can fully integrate into the public life and provide more room for the leap of information service. This article is divided into five parts to explain the archival information service based on social media, and provide reference for further optimizing the archives information service. The first part of the paper is the introduction. This paper mainly introduces the research purpose, research significance and research status at home and abroad, and illustrates the main research contents, research ideas and research methods. The second part is an overview of social media and archival information services. It mainly includes the definition of related concepts, the content of archives information service based on social media, and the advantage of using social media tools to develop archives information service. The third part analyses the status of social media in our archives information service. It mainly includes the practice and exploration of social media in archival information service in China. Taking micro-blog and WeChat as an example, the development process of social media in China's archives information service is introduced in detail. The second is to make a comprehensive survey of the application of social media in the information service of Chinese archives. Then, the results of the investigation are analyzed in detail, and on this basis, the problem is summarized and the cause of the analysis is analyzed. The fourth part is based on the analysis results of the third part of the article, and puts forward the corresponding solutions from four aspects: strengthening the construction of archival information resources, building a perfect two-way communication mechanism, reasonably controlling and guiding the dissemination of archival information and strengthening the safety management of archival information. The fifth part is the end, summarizes the research situation of the paper, and looks forward to the prospects of the social media in the file information service.
【学位授予单位】：安徽大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G270.7

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