服务机器人交互设计研究与应用

发布时间：2018-02-22 04:55

本文关键词： 服务机器人交互设计交互过程模型构建情感曲线　出处：《沈阳工业大学》2017年硕士论文　论文类型：学位论文

【摘要】：智能时代与体验性经济到来,使服务机器人交互设计成为研究热点。在人机交互与合作的过程中,服务机器人更需要具备仿人的情感、思维与行为,以满足社会服务需求。国内服务机器人交互编程人员、UI设计师、用户之间交流缺失,逻辑思维相差甚远,使得国内服务机器人交互设计欠缺,用户体验不良,服务机器人产品交互领域和设计框架模型方面的研究与国际尚有差距。本论文以服务机器人的交互设计为研究对象,针对服务机器人交互设计的原则、模型构建展开初步研究。选取国内五款服务机器人作为交互研究样本,进行实验,对产品从开机到完成指定任务的整个交互过程进行全方位分析,通过用户深度访谈、数据分析、控制变量、对比分析等形式方法,得到用户体验数据,建立用户情感曲线。经过对样本服务机器人情感曲线的对比分析,得出交互过程用户情感波动原因。基于用户情感波动的原因,进一步对交互过程进行细节深化分解,使用控制变量法对服务机器人交互造型交互界面的层级的选取、色彩搭配原则进行研究,最终构建服务机器人交互过程模型。将服务机器人交互过程设计模型应用在酒店送货机器人交互设计中,进行实例验证。通过用户对酒店送货机器人在使用模型设计的前后体验进行对比验证,确认服务机器人交互过程模型的可用性与好用性,帮助设计人员找准用户的需求,提高设计效率,提升产品的用户体验,设计出符合用户行为习惯和情感意向的服务机器人,为设计师提供服务机器人交互设计的支撑。课题在研究交互设计理论的基础上,使服务机器人交互过程设计更具科学性与宜人性,从而开阔和提高我国服务机器人产品的附加价值以及市场竞争力。
[Abstract]:With the advent of intelligent age and experiential economy, interaction design of service robots has become a research hotspot. In the process of human-computer interaction and cooperation, service robots need to have humanoid emotion, thinking and behavior. In order to meet the needs of social service. The interaction programmer of domestic service robot is the UI designer, the communication between users is missing, and the logical thinking is very different, which makes the interaction design of domestic service robot lacking, and the user experience is not good. There is still a gap between the research on the interaction field and the design framework model of the service robot product. This paper takes the interaction design of the service robot as the research object, aiming at the principle of the interaction design of the service robot. In this paper, five service robots are selected as interactive research samples to conduct experiments, and the whole interactive process from boot to completion of assigned tasks is analyzed in all directions, and the user depth interview is used to analyze the interaction process. In the form of data analysis, control variables, comparative analysis and so on, the user experience data is obtained, and the user emotion curve is established. Based on the reason of user emotion fluctuation, the detail of interaction process is further decomposed, and the level of interaction interface of interactive modeling of service robot is selected by using control variable method. Finally, the interaction process model of service robot is constructed, and the interactive process design model of service robot is applied to the interaction design of hotel delivery robot. By comparing and verifying the experience of the hotel delivery robot before and after using the model design to confirm the usability and usability of the service robot interaction process model and help the designer to find the needs of the right user. Improve the design efficiency, enhance the user experience of the product, design the service robot that accords with the user behavior habit and the emotion intention, provide the support for the service robot interaction design for the designer. The interactive process design of service robot is more scientific and human, which can broaden and improve the additional value and market competitiveness of service robot products in China.
【学位授予单位】：沈阳工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP242

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