面向公众的政府信息服务研究

发布时间：2018-03-07 19:42

本文选题：政府信息服务　切入点：公众　出处：《安徽大学》2017年硕士论文　论文类型：学位论文

【摘要】：在全国推进简政放权、放管结合、优化服务的改革背景下,全面深入推进政府信息公开、满足公众信息诉求,不仅是当前时代赋予政府行政的职责,也是建设透明政府的前提;提升政府信息服务的质量,不仅是建设服务型政府的内在要求,也是国家治理体系和治理能力现代化的基础工作。随着人们生活水平的提高,公众信息意识在不断增强,公众的权利意识、监督实践对当前的政府信息服务提出了更高的要求,所以有必要对当前的政府信息服务进行研究。公众作为政府信息的主要服务对象,公众的信息需求是否得到满足直接影响着公众的满意度,从公众角度出发研究政府信息服务,不仅可以改善政府信息服务的质量,满足公众的政府信息需求,而且还可以拉近政府与公众之间的距离,增强政府的公信力。因此,致力于为公众提供优质政府信息服务的研究十分必要。首先,本文绪论部分主要是研究背景、目的、意义、国内外研究现状、创新点等。第二部分是从为公众提供政府信息服务的理论基础入手,梳理了人民主权理论、公民知情权理论、新公共服务理论等相关理论,通过这些理论来阐述公众获取政府信息的理论依据。第三部分描述了当前政府服务机构在向公众提供信息服务方面取得的成效:服务主体多元化、服务方式多样化、服务内容日渐丰富、服务过程不断简化;然后通过查询相关文献、搜集网上资料、实地访谈等方式对当前面向公众的政府信息服务方面存在的问题进行了归纳整理,主要存在这样几个问题:公众对政府信息资源的利用率较低、政府信息服务水平(包括服务人员、服务质量以及及时性等)不高、政府信息服务发展不均衡等。第四部分对当前存在的问题进行了深入的原因分析,一是政府信息服务质量有待于提高,二是政府信息服务平台缺乏有效整合,三是政府信息服务于公众的理念有待转变,四是政府信息服务于公众的制度有待完善,五是政府信息服务模式缺乏创新,六是政府信息服务公众自身原因。第五部分是选取了美国、英国、澳大利亚这三个发达国家,探析了其向公众提供政府信息服务方面的做法,主要是在政府信息服务制度、政府信息资源的整合、以公众为中心的服务理念等方面对我国有所启示。第六部分是结合国外做法和我国在政府信息服务方面存在的问题及原因,提出了政府信息服务有效满足公众信息需求的对策,主要是从改善政府信息服务的质量、转变政府信息服务人员的理念、有效整合政府信息服务的方式、完善政府信息服务的制度、提高公众获取政府信息的能力等方面来改善政府信息服务工作,以期待公众能够获取优质的政府信息服务,满足其对政府信息的诉求,从而提高公众的满意度。
[Abstract]:Under the background of the reform of promoting the decentralization of government power, the combination of administration and management, and the optimization of service, it is not only the duty given to the government by the present times, but also the premise of building a transparent government to promote the publicity of government information thoroughly and satisfy the demands of the public information. Improving the quality of government information service is not only the internal requirement of building service-oriented government, but also the basic work of modernization of national governance system and governance ability. The public's awareness of the right and the practice of supervision put forward higher requirements for the current government information service, so it is necessary to study the current government information service. The public is the main service object of the government information. Whether the information demand of the public is satisfied directly affects the satisfaction of the public. To study the government information service from the public angle can not only improve the quality of the government information service, but also satisfy the public information demand. And it can also narrow the distance between the government and the public, enhance the credibility of the government. Therefore, it is necessary to focus on the research of providing high-quality government information services for the public. First of all, the introduction of this paper is mainly about the research background, purpose and significance. The second part begins with the theoretical basis of providing government information service to the public, combing the theory of people's sovereignty, the theory of citizen's right to know, the theory of new public service, and so on. The third part describes the effectiveness of the current government service organizations in providing information services to the public: the diversification of service subjects, the diversification of service methods, The content of the service is becoming more and more abundant, and the service process is continuously simplified. Then, the problems existing in the current government information service for the public are summarized and sorted out by consulting relevant documents, collecting online information, and conducting on-the-spot interviews. There are several main problems: the public utilization of government information resources is low, the level of government information services (including service personnel, service quality, timeliness, etc.) is not high, The development of government information service is uneven and so on. Part 4th makes an in-depth analysis of the existing problems, one is that the quality of government information service needs to be improved, the other is the lack of effective integration of government information service platform. Third, the concept of government information serving the public needs to be changed, fourth, the system of government information serving the public needs to be improved, and the fifth is the lack of innovation in the mode of government information service. Sixth, the reasons for government information service to the public. Part 5th selected the United States, the United Kingdom and Australia as the three developed countries to explore their practices in providing government information services to the public, mainly in the government information service system. The integration of government information resources, the public centered service concept and other aspects of enlightenment to our country. 6th part of the combination of foreign practices and our country in the government information service problems and reasons, This paper puts forward some countermeasures for the government information service to meet the public information demand effectively, mainly by improving the quality of the government information service, changing the concept of the government information service personnel, and effectively integrating the government information service. Improve the system of government information service and improve the ability of the public to obtain government information so as to improve the work of government information service, in order to expect the public to obtain high-quality government information service and satisfy their demands for government information. To improve public satisfaction.
【学位授予单位】：安徽大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D63;G252

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