河南高校图书馆学科馆员服务用户需求研究

发布时间：2018-04-28 23:17

本文选题：高校图书馆 + 学科馆员服务　；参考：《郑州大学》2017年硕士论文

【摘要】：作为学校重要的文献信息中心,图书馆一直在协助教学和科研的位置上发挥着极其重要的作用,其存在的重要宗旨就是尽可能的给用户提供好的服务。而对用户需求的了解和掌握则是图书馆员工的工作重心。对高校图书馆学科馆员的用户需求的相关影响因素进行分析,并找出其中的关联因素,以此为基础提出高校图书馆学科馆员服务提升策略,具有一定的现实意义。论文包括六部分:第一部分为绪论,主要介绍研究背景及意义、国内外的相关研究状况和论文的主要研究架构、内容和方法及其中的创新点。第二部分介绍高校图书馆学科馆员制度与国内外高校图书馆学科馆员服务实践。第三部分主要对河南高校图书馆学科馆员的需求现状作出了分析和全面调查,采用的方法为访谈法,揭示出其中的特征和内容。第四部分为对河南省高校学科馆员服务用户需求影响因素的实证研究。利用访谈法进行数据收集,依据扎根理论进行归纳和分析,分析出其中最关键的影响因素,并构建影响因素关系模型。第五部分,结合第三部分和第四部分的结论,提出基于用户需求的提升河南省高校图书馆学科馆员服务的建议与策略。第六部分,对本研究的研究内容和结论进行了总结。研究结论如下:河南省高校图书馆学科馆员服务用户需求的影响因素包括图书馆归因范畴、竞争环境归因范畴和用户归因范畴,每种范畴都会产生一些影响用户需求服务的因素。基于以上分析,本文提出了应从服务、馆员、用户、保障等方面来使图书馆学科馆员的服务态度和质量进行提升,尽最大可能实现用户需求下学科馆员服务质量的建设与提升。
[Abstract]:As the important document information center of the school, the library has been playing an extremely important role in assisting teaching and scientific research. The important purpose of its existence is to provide good service to the users as far as possible. Understanding and mastering the needs of users is the focus of library staff. It is of certain practical significance to analyze the related factors of the subject librarians' needs and find out the related factors, and put forward the strategies of promoting the subject librarians' service in university libraries on the basis of these factors. The thesis includes six parts: the first part is the introduction, mainly introduces the research background and significance, the domestic and foreign related research situation, the main research structure, the content and the method as well as the innovation in the paper. The second part introduces the subject librarian system of university library and the service practice of subject librarian at home and abroad. The third part mainly makes the analysis and the overall investigation to the Henan university library discipline librarian's demand present situation, uses the method as the interview method, reveals the characteristic and the content. The fourth part is an empirical study on the factors affecting the service demand of subject librarians in colleges and universities in Henan Province. The data is collected by interview, and the key factors are analyzed according to the rooted theory, and the relationship model of the influencing factors is constructed. The fifth part, combined with the conclusions of the third part and the fourth part, puts forward the suggestions and strategies to promote the subject librarian service of university library in Henan province based on the user's demand. In the sixth part, the research contents and conclusions are summarized. The conclusions are as follows: the influencing factors of the service demand of subject librarians in university libraries in Henan Province include the category of library attribution, the category of competitive environment attribution and the category of user attribution. Each category produces some factors that affect the user's demand for services. Based on the above analysis, this paper puts forward that the service attitude and quality of the subject librarians should be improved from the aspects of service, librarian, user and security, and the construction and improvement of the subject librarian service quality should be realized as far as possible.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G258.6;G251.6

【相似文献】