河南省高校图书馆馆员和读者冲突研究

发布时间：2019-04-12 10:12

【摘要】：随着社会进步和发展,冲突理论在很多领域被引用,图书馆领域也受到冲突理论的影响。图书馆馆员和读者在图书馆服务工作中的关系本来就是不可分割相互依存的,但是在现实中读者与馆员的服务工作又是错综复杂的,很难避免一些矛盾冲突的发生。本文主要研究河南省高校图书馆的馆员与读者之间的冲突,文章分为六个部分。第一部分概述了国内外学者对图书馆馆员-读者冲突的研究现状,指出了本文的研究内容、研究方法和创新之处。第二部分界定了馆员-读者冲突的内涵,阐述了冲突五阶段理论,同时对馆员-读者冲突所带来的积极效用和消极影响作了对比分析。第三部分对河南省部分高校的馆员和读者做问卷调查,并对调查问卷的质量做信度和效度检测,对问卷结果进行样本背景分析、描述性统计分析、因子统计分析、相关性分析和单因素方差分析。第四部分对引起馆员-读者冲突的因素做了详细的探讨,图书馆规章制度,馆员的职业素养和读者的个人认知等多方面原因都是容易引起馆员和读者之间冲突的因素。第五部分提出了缓解河南省高校图书馆馆员-读者冲突的对策。即提高馆员的综合素质,增加读者对本图书馆管理制度的培训宣传,完善图书馆的资源配置,提高资源利用率和改善图书馆环境,增进读者与馆员的沟通交流和相互理解等。第六部分对全文的研究工作做了总结,并对今后的研究做了展望。
[Abstract]:With the progress and development of society, conflict theory is quoted in many fields, and library field is also influenced by conflict theory. The relationship between librarians and readers in library service work is inextricably interdependent, but in reality the service work between readers and librarians is intricate and it is difficult to avoid some contradictions and conflicts. This paper mainly studies the conflict between librarians and readers in Henan University Library, which is divided into six parts. The first part summarizes the current research situation of librarian-reader conflict by scholars at home and abroad, and points out the research contents, research methods and innovations of this paper. The second part defines the connotation of librarian-reader conflict, expounds the five-stage theory of conflict, and makes a contrastive analysis of the positive and negative effects of librarian-reader conflict. The third part makes a questionnaire survey to the librarians and readers of some universities in Henan Province, and tests the reliability and validity of the questionnaire quality, carries on the sample background analysis, the descriptive statistical analysis, the factor statistical analysis to the questionnaire results. Correlation analysis and one-way variance analysis. The fourth part makes a detailed discussion on the factors that cause the librarian-reader conflict. The library rules and regulations, the librarians' professional accomplishment and the readers' personal cognition are the factors that easily cause the conflicts between the librarians and the readers. The fifth part puts forward the countermeasures to alleviate the conflicts between librarians and readers in university libraries in Henan province. That is, to improve the comprehensive quality of librarians, to increase readers' training and publicity on the management system of the library, to improve the allocation of resources, to improve the utilization of resources and improve the environment of the library, and to enhance the communication and mutual understanding between the readers and the librarians, and so on. In the sixth part, the research work is summarized and the future research is prospected.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G258.6;G251.6

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