高校图书馆信息共享空间服务质量评估研究——以浙江大学为例

发布时间：2019-01-29 05:49

【摘要】：回顾相关研究,修正并提出了包括"实体空间""信息控制"和"服务效果"三个层面21个指标的图书馆信息共享空间服务质量评估指标体系,并在此基础上,通过问卷调查和访谈等方法,对浙江大学图书馆信息共享空间的用户使用模式和满意度等进行了评估。研究发现,信息共享空间用户群体主要为低年级本科生,用户到信息共享空间主要从事自修、利用设施设备和小组研讨活动。信息共享空间得到了用户的认可和欢迎,但是满意度有待提升。用户对实体空间层面的重要性期望和满意度评价最高,其次为信息控制层面,服务效果层面评价最差,资源和服务提供不足似乎成为制约信息共享空间发展的瓶颈。建议图书馆减少噪音,将讨论区和学习区有效隔离,加强共享空间促进合作研究和创新等理念的宣传推广。更重要的是,提高数字资源和服务提供的丰富度和专业化。图书馆需要探索学生社团参与运营的机制、形成日常评估文化,以及在制度方面寻求突破。
[Abstract]:Reviewing relevant studies, and revising and proposing an index system for evaluating the quality of library information sharing space services, which includes 21 indicators at the three levels of "physical space", "information control" and "service effect", and on this basis, By means of questionnaire survey and interview, this paper evaluates the users' usage pattern and satisfaction of the information sharing space of Zhejiang University Library. It is found that the users of the information sharing space are mainly junior undergraduates, and the users are mainly engaged in self-study, using facilities and equipment and group discussion activities to the information sharing space. Information sharing space has been recognized and welcomed by users, but satisfaction needs to be improved. The importance expectation and satisfaction degree of the users to the entity spatial level is the highest, followed by the information control level, and the service effect level is the worst. The shortage of resources and service provision seems to be the bottleneck restricting the development of the information sharing space. It is suggested that the library should reduce noise, effectively isolate the discussion area from the study area, and strengthen the sharing space to promote the promotion of cooperative research and innovation. More importantly, increase the richness and specialization of digital resources and service delivery. Libraries need to explore the mechanism of student associations to participate in operation, to form a daily evaluation culture, and to seek a breakthrough in the system.
【作者单位】：浙江大学公共管理学院;浙江大学图书馆;
【基金】：中央高校基本科研业务费专项资金资助浙江省哲学社会科学规划项目“公众需求驱动下的社区信息资源整合研究”(编号:13ZJQN044YB)的研究成果之一
【分类号】：G258.6;G251

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