[Abstract] Through the analysis of the status quo of the current hospital medical service, this paper points out the problems existing in the process of the implementation of current medical service hospital, and analyze the current mechanism for services and service quality feedback in place of doctor-patient dispute, as well as the challenges faced by the hospital treatment disputes predicament and its influence on the long-term development of the hospital, and to adopt PDCA to enclosed the quality of service system and framework structure involved the functions and tasks of each management link made clear, put forward the concrete design ideas, to improve the level of hospital management to improve hospital information feedback, and promote the doctor-patient communication of both sides, reduce the incidence of medical disputes has practical significance.
[Key Words] The hospital; Enclosed quality management; system
一、某医院近八年门诊量、收容量和手术量趋势及简单分析
二、医院的短板在哪里？
三、服务质量到底怎么了？
四、劣势怎样规避？
五、构建具封闭式服务质量管理体系
详见下图，该图结构清晰，院内和院外管理，涵盖了患者门诊和住院的每一个缓解，，医院通过优化设计，完全可以采集到真实可信的患者接受的医疗服务质量，并不断加以完善和改进，达到提升医院服务质量，取得患者认可的目的。
本文编号：
554529
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