企业人力资源管理外包服务商的选择研究

发布时间：2018-11-07 11:15

【摘要】：现代企业的人力资源管理已然由过去的具有单一维持和辅助型管理职能转变为带有战略性色彩的管理职能。随之外包市场的日益成熟与竞争的加剧,越来越多的企业开始将非核心的人力资源管理事务委托给服务商来完成,而将主要精力与财力投放在核心业务上。企业寻找外包服务商的成本、外包服务商服务质量、综合素质与合作能力的高低都会对企业的工作效率与人力资源管理外包活动的成败产生重要影响。因此,面对众多的外包服务商,企业怎样选、选择谁将是一个迫切需要解决的难题。论文以企业人力资源管理外包服务商的选择作为研究的主线,运用文献综述研究法、计量研究方法、定性与定量分析相结合、理论研究与实证分析相结合的研究方法对服务商的选择进行深入探讨。研究过程中,首先对人力资源管理外包的相关理论进行回顾和梳理,分析交易成本理论、核心竞争力理论和劳动分工理论与外包服务商选择的联系,从而为企业人力资源管理外包服务商选择的研究奠定理论基础；其次,系统地分析企业在选择外包服务商过程中的影响因素,具体概括为企业外部环境、企业特性及服务商特性三方面影响因素,在充分考虑影响因素的基础上,运用因子分析法进行评价指标的选取并且定义公共因子的名称,建立企业人力资源管理外包服务商选择评价指标体系。然后,以此评价指标体系为基础,构建企业人力资源管理外包服务商选择模型。最后,将西安智信广告设计策划公司作为实证企业,在检验人力资源管理外包服务商选择模型可行性的同时对实证企业的候选外包服务商进行模糊综合评价,从而选出最优的外包服务商,进而提出企业选择人力资源管理外包服务商的对策建议。
[Abstract]:The human resource management of modern enterprises has changed from a single maintenance and auxiliary management function to a management function with strategic color. With the increasing maturity of outsourcing market and the intensification of competition, more and more enterprises begin to entrust non-core human resource management services to service providers, and put their main energy and financial resources into the core business. The cost of outsourcing service provider, the service quality of outsourcing service provider, the level of comprehensive quality and cooperation ability will have an important impact on the efficiency of enterprise and the success or failure of human resource management outsourcing activities. Therefore, in the face of many outsourcing service providers, how enterprises choose and choose who will be an urgent problem to be solved. This paper takes the choice of outsourcing service provider of enterprise human resources management as the main line of study, combines qualitative and quantitative analysis with literature review research method, quantitative research method, qualitative analysis and quantitative analysis. Theoretical research and empirical analysis of the combination of research methods to explore the choice of service providers. In the course of the research, the author reviews and combs the related theories of human resource management outsourcing, and analyzes the relationship between transaction cost theory, core competence theory, division of labor theory and outsourcing service provider selection. Thus, it lays a theoretical foundation for the study of the selection of outsourcing service providers of human resources management. Secondly, the paper systematically analyzes the influencing factors in the process of choosing outsourcing service providers, including the external environment of enterprises, the characteristics of enterprises and the characteristics of service providers, on the basis of taking full account of the influencing factors. Using factor analysis method to select the evaluation index and define the name of the common factor, establish the evaluation index system of enterprise human resource management outsourcing service provider selection. Then, on the basis of the evaluation index system, the selection model of outsourcing service provider for enterprise human resource management is constructed. Finally, taking Xi'an Zhixin Advertising Design and Planning Company as an empirical enterprise, this paper tests the feasibility of human resource management outsourcing service provider selection model, and carries on fuzzy comprehensive evaluation of candidate outsourcing service provider of empirical enterprise at the same time. The optimal outsourcing service providers are selected, and the countermeasures and suggestions for enterprises to choose human resource management outsourcing service providers are put forward.
【学位授予单位】：哈尔滨商业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92

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