差错管理文化与个人差错信息报告的关系研究
发布时间：2018-11-20 21:29
【摘要】：有效的差错管理依赖于组织员工的个人差错信息报告,营造良好积极的差错管理文化、提高个人差错信息学习能力是有助于完善组织员工差错信息报告的重要途径之一。本文基于三元交互理论,以个人差错信息学习能力为中介变量,探讨它与差错管理文化及个人差错信息报告之间的影响关系,并以医疗机构人员工作过程中出现的差错事件为实证研究背景,在数据分析的基础上,对三者之间的影响关系进行分析验证。结果证明:差错管理文化不仅直接影响个人差错信息报告,还可通过个人差错信息学习能力的中介作用对个人差错信息报告起到间接影响。
[Abstract]:Effective error management depends on the personal error information report of the organization staff, creating a good positive error management culture, and improving the learning ability of personal error information is one of the important ways to improve the organization staff error information reporting. Based on the ternary interaction theory, this paper takes the learning ability of personal error information as the intermediate variable, and discusses its influence on error management culture and personal error information report. Based on the analysis of the data, this paper analyzes and verifies the relationship between the three factors based on the empirical research background of the error events in the working process of medical personnel. The results show that error management culture can not only directly affect personal error information reporting, but also indirectly influence personal error information reporting through the intermediary function of personal error information learning ability.
【作者单位】： 南京大学信息管理学院;淮北师范大学管理学院;淮北师范大学教育学院;
【基金】：国家自然科学基金资助项目“差错文化、归因倾向和差错报告:作用机制和情境因素研究”(项目编号:71273109) 国家社会科学基金项目“知识管理视角下差错学习机制和模型构建的研究”(项目编号:13BTQ054)
【分类号】：G203
，
本文编号：2346085
[Abstract]:Effective error management depends on the personal error information report of the organization staff, creating a good positive error management culture, and improving the learning ability of personal error information is one of the important ways to improve the organization staff error information reporting. Based on the ternary interaction theory, this paper takes the learning ability of personal error information as the intermediate variable, and discusses its influence on error management culture and personal error information report. Based on the analysis of the data, this paper analyzes and verifies the relationship between the three factors based on the empirical research background of the error events in the working process of medical personnel. The results show that error management culture can not only directly affect personal error information reporting, but also indirectly influence personal error information reporting through the intermediary function of personal error information learning ability.
【作者单位】： 南京大学信息管理学院;淮北师范大学管理学院;淮北师范大学教育学院;
【基金】：国家自然科学基金资助项目“差错文化、归因倾向和差错报告:作用机制和情境因素研究”(项目编号:71273109) 国家社会科学基金项目“知识管理视角下差错学习机制和模型构建的研究”(项目编号:13BTQ054)
【分类号】：G203
，
本文编号：2346085
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