广州市社区医生人格特质和工作满意度调查

发布时间：2018-11-20 16:31

【摘要】：目的:探析社区医生人格特质和工作满意度状况，有利于提升社区医生服务质量。方法：采用艾森克人格问卷工作满意度调查量表对广州市116名社区医生进行调查。结果：1）工作满意度：女性在报酬、管理者、操作程序、同事、工作本身和交际维度方面明显高于男性（P0.05）；学历高者在同事和交际维度满意度明显高于学历程度低者（P0.05）；年长者在晋升和奖励维度满意度明显高于年龄低者（P0.05）；工作年数多者在报酬、晋升、管理者、奖励和工作本身维度满意度明显高于工作年数少者（P0.05）；收入多者在报酬、管理者、奖励、同事和工作本身维度满意度明显高于收入少者（P0.05）；职称高者在工作本身维度满意度明显高于职称低者（P0.05）。2）人格特质工作满意度：精神质高分特征者在管理者满意度维度明显高于低分特征者（P0.05）；内外向在交际满意度维度，差异有显著性意义（P0.05），标准分40~60间群组满意度最高；神经质在报酬、利益、奖励和操作程序满意度维度，差异有显著性意义（P0.05），随着不同标准分等级升高满意度随之下降，神经质在工作本身满意度维度，差异有显著性意义（P0.05），标准分40~60群组满意度最高；多血质型在利益满意度显著高于抑郁质（P0.05）。结论：在人口学方面，1）女性各维度工作满意度均高于男性。高学历者在同事和交际满意度维度评价较低。3）随着年龄、工作年数、月收入和职称的提高，各维度满意度也有所提高。社区医生工作满意度状况和人格特质息息相关。1）高倔强性影响管理者满意度评价。2）高神经质对报酬、利益、奖励和操作程序评价低，，容易持负面感受。3）内外向影响交际满意度。4）外向稳定人格特质总体满意度高，内向不稳定特质总体满意度低。社区医院工作环境和性质可能导致性别在工作满意度上得差异，对于男性员工群体需要管理者更多的关注。加强管理者对人格特质的认识，从招聘阶段物色更符合岗位需求人格特质的员工，按员工特质分派安排员工工作，有助于员工更好发挥工作潜能，提高工作效率和质量，有利于社区卫生服务质量提高。
[Abstract]:Objective: to explore the personality traits and job satisfaction of community doctors, and to improve the service quality of community doctors. Methods: 116 community doctors in Guangzhou were investigated by Eysenck Personality questionnaire. Results: 1) Job satisfaction: women were significantly higher than men in terms of remuneration, managers, operating procedures, colleagues, job itself and communication dimensions (P0.05); The degree of satisfaction of high degree of education was significantly higher than that of low degree of education in colleague and communication dimension (P0.05), and the satisfaction degree of the elderly in promotion and reward dimension was significantly higher than that in the low age group (P0.05). The degree of satisfaction in pay, promotion, manager, reward and job itself was significantly higher in those with more years of work than those with less working years (P0.05). Those with more income were significantly higher than those with less income in terms of reward, manager, reward, colleague and job itself (P0.05). The job satisfaction of the high professional title was significantly higher than that of the low job title (P0.05). The personality trait job satisfaction was significantly higher in the high score of mental quality than that in the low score (P0.05). In the dimension of communication satisfaction, the difference was significant (P0.05), and the standard score of 400-60 groups was the highest. There was significant difference in the satisfaction of reward, benefit, reward and operation procedure (P0.05). The satisfaction of neuroticism decreased with the increase of different standard grades, and the satisfaction of neuroticism was in the dimension of job itself. There was significant difference (P0.05), the standard score of 40% 60 group satisfaction was the highest; Multi-blood type in interest satisfaction was significantly higher than that of depression (P0.05). Conclusion: in demography, 1) the job satisfaction of women is higher than that of men. The degree of satisfaction of each dimension increased with the increase of age, number of years of work, monthly income and professional title. Job satisfaction of community doctors is closely related to personality traits. 1) high stubbornness affects evaluation of managers' satisfaction. 2) High neuroticism has low evaluation of reward, benefit, reward and operation procedure. It is easy to hold negative feelings. 3) introverted and introverted personality traits affect communication satisfaction. 4) the overall satisfaction of outward stable personality traits is high, while that of introverted unstable traits is low. The working environment and nature of community hospitals may lead to gender differences in job satisfaction, and managers need to pay more attention to male staff groups. Strengthening managers' understanding of personality traits, selecting employees who are more suitable for the personality traits of their posts, and assigning employees according to their characteristics can help employees to better exert their working potential and improve their efficiency and quality. It is beneficial to improve the quality of community health service.
【学位授予单位】：广州医学院
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：R395

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