银川市儿童监护人对社区儿童预防接种规范化服务满意度调查

发布时间：2018-04-20 16:19

本文选题：预防接种 + 儿童监护人　；参考：《现代预防医学》2016年16期

【摘要】：目的了解银川市儿童监护人对社区儿童预防接种规范化服务的满意度,发现预防接种中存在的问题,为进一步推动扩大国家免疫规划工作深入开展,提高预防接种门诊服务质量提供依据。方法对1 164名在银川市社区预防接种门诊接种的儿童监护人进行满意度问卷调查。结果超过86%的银川市儿童监护人对社区预防接种门诊一般情况回答"很满意"和"比较满意",满意度评价均为满意及以上;超过84%的银川市儿童监护人对疫苗接种前服务回答"很满意"和"比较满意",满意度评价均为满意;超过93%的银川市儿童监护人对接种时服务回答"很满意"和"比较满意",满意度评价均为非常满意;超过94%的银川市儿童监护人对接种后服务回答"很满意"和"比较满意",满意度评价均为满意及以上。满意度综合评分为(88.71±8.20)分。结论银川市儿童监护人对预防接种服务总体满意度良好,但仍存在需要提高的环节,提高儿童监护人主动带儿童接种疫苗的积极性,进一步提升儿童监护人对预防接种服务的满意度。
[Abstract]:Objective to find out the satisfaction of child guardians in Yinchuan to the standardized vaccination service for children in the community, and to find out the problems existing in vaccination, so as to promote the further development of the national immunization program. To improve the quality of preventive vaccination outpatient service. Methods A questionnaire survey was conducted among 1 164 child guardians who were inoculated in Yinchuan community vaccination clinic. Results more than 86% of the child guardians in Yinchuan answered "very satisfied" and "relatively satisfied" to the general situation of community vaccination clinic, and the satisfaction evaluation was satisfactory and above. More than 84% of the child guardians in Yinchuan answered "very satisfied" and "relatively satisfied" on the pre-vaccination service, and the satisfaction evaluation was satisfactory. More than 93% of the child guardians in Yinchuan answered "very satisfied" and "relatively satisfied" when inoculated, and the satisfaction evaluation was very satisfactory. More than 94% of the child guardians in Yinchuan responded "very satisfied" and "relatively satisfied" to the post-inoculation service, and the satisfaction rating was satisfactory and above. The comprehensive score of satisfaction was 88.71 卤8.20. Conclusion the child guardian in Yinchuan city is satisfied with the vaccination service in general, but there are still some steps to be improved, so as to improve the enthusiasm of the child guardian to take the initiative to vaccinate children. To further improve the satisfaction of child guardians on vaccination services.
【作者单位】：宁夏医科大学公共卫生与管理学院流行病与卫生统计学系;宁夏回族自治区疾病控制中心免疫规划科;
【分类号】：R186

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