福州市仓山区基层公安机关公众满意度测评研究

发布时间：2018-06-12 21:14

本文选题：基层公安机关 + 公众满意度　；参考：《福建农林大学》2017年硕士论文

【摘要】：在"立警为公、执法为民"的背景下,作为行使刑事司法和行政执法权的公安机关,开始日益重视公共服务职能的公众满意导向。近年来,福州市仓山区公安分局的政风行风测评、公众安全感、满意度调查以及窗口服务文明指数测评等各类公众评测接踵而来。这不仅挑战着行政机关长期以来自上而下的层级监督、单一评估模式,而且有力地推动了评估主体的多元化,促使公众参与测评机制的不断完善。但在基层公安机关公众满意度测评实践中,也会面临测评指标设置不完善、测评主体选择和测评方式不合理、测评结果运用受限等一系列的实际问题,这都影响了测评活动的有效开展和基层公安机关的履职绩效。基于此,本文对福州市仓山区公安分局所采用的公众满意度测评体系进行分析,总结了基层公安机关公众满意度测评中存在的问题。主要可以归纳为制度问题、技术缺陷和意识障碍三个方面,这些问题都会影响公众满意度测评活动的正常开展。其原因是多方面的,包括测评结果的功利化取向、受访公众意识偏差与经验局限、个人传统观念的束缚、技术方法的限制以及信息垄断与对比的缺失。针对福州市仓山公安分局公众满意度测评中存在的问题,提出五点对策建议:第一,加强公众满意度测评制度建设,通过加强国家警务绩效评估的立法,健全各级公安机关的绩效考评制度,改进测评中制度不够完善的缺点;第二,设定科学的公众满意度测评指标体系,共性指标与特性指标相结合,避免主观色彩,区别主客观问题.,第三,完善公众满意度测评的信息收集机制;第四,突出管理考核的"人本观念",加强警民和谐关系的宣传互动,并且通过合理的考核奖惩激发警队的潜能。第五,社会治安的维护不能仅仅只是基层民警的工作,还需要其他基层公共部门的积极协调与配合。
[Abstract]:Under the background of "setting up the police for the public and enforcing the law for the people", as the public security organ exercising the power of criminal justice and administrative law enforcement, the public satisfaction orientation of the public service function has been paid more and more attention to. In recent years, various kinds of public evaluations such as the evaluation of political conduct, the public security, the satisfaction survey and the evaluation of the window service civilization index of the public security bureau in Cangshan District of Fuzhou City have been followed one after another. This not only challenges the administrative organs from the top to the bottom for a long time, a single evaluation model, but also promotes the diversification of evaluation subjects, and promotes the continuous improvement of the evaluation mechanism of public participation. However, in the practice of public satisfaction assessment of public security organs at the grass-roots level, it will also face a series of practical problems, such as imperfect setting of evaluation indicators, unreasonable selection of evaluation subjects and evaluation methods, limited use of evaluation results, etc. All this affects the effective development of evaluation activities and the performance of public security organs at the grassroots level. Based on this, this paper analyzes the public satisfaction evaluation system adopted by the Public Security Bureau of Cangshan District, Fuzhou, and summarizes the problems existing in the public satisfaction evaluation of the grass-roots public security organs. It can be summarized into three aspects: system problem, technical defect and consciousness obstacle, which will affect the normal development of public satisfaction evaluation. The reasons are various, including the utilitarian orientation of the evaluation results, the bias of the public consciousness and the limitation of experience, the restriction of personal traditional ideas, the limitation of technical methods and the lack of information monopoly and contrast. In view of the problems existing in the public satisfaction evaluation of Cangshan Public Security Branch of Fuzhou City, this paper puts forward five countermeasures and suggestions: first, to strengthen the construction of the public satisfaction evaluation system, and to strengthen the legislation of national police performance evaluation. Improve the performance evaluation system of public security organs at all levels and improve the shortcomings of the evaluation system; second, set up a scientific public satisfaction evaluation index system, combining common indicators with characteristic indicators, to avoid subjective color. Distinguish between subjective and objective problems. Third, perfect the information collection mechanism of public satisfaction evaluation; fourth, highlight the "people-oriented concept" of management assessment, strengthen the publicity interaction of harmonious relationship between the police and the people, and stimulate the potential of the police force through reasonable examination rewards and punishments. Fifth, the maintenance of social security is not only the work of grass-roots police, but also needs the active coordination and cooperation of other grass-roots public departments.
【学位授予单位】：福建农林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D631.1

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