网络消费者合法权益保护问题研究

发布时间：2019-03-15 20:33

【摘要】：网络消费者作为网络科技和网络交易迅猛发展所成就的一类人群，也是广义的电子商务交易主体之一，其合法权益的保护理应受到与普通消费者同等的关注，由于网络市场交易的隐蔽性、信息的不对称性、难识别性以及我国网络技术的滞后性等导致了网络安全这一平衡要素被打破，网络消费者的权益便很难维护。目前，我国未出台规范网络交易的法律法规，保护网络消费者的基本法律仍是以《消费者权益保护法》为基础，附之以《计算机信息网络国际联网安全保护管理办法》、《合同法》、《民法通则》、《产品质量法》、《财产保险法》等法律法规中有关消费者权益保护的内容，但内容零散，很难完全匹配，无法在维护网络安全的前提下切实保护网络消费者的合法权益。网络安全作为网络交易的前提和基础，也同样应该受到完善的法律体系的调整，而当前我国的法律在这两个方面都有所欠缺，法律制度不全面、相关制度可操作性不强，难成体系。本文从网络消费者与网络市场的基本概述入手，分析网络消费者权益受到侵害的现状及原因，结合美国、欧盟、日本、我国台湾地区的先进经验，，对我国网络消费者权益保护法律制度的完善提出建议。本文在结构安排上分为五个部分，第一章，网络市场与网络消费者。这一部分主要介绍网络市场的概念、发展与网络消费者的基本概念、特点及现有的调整法律法规。第二章，网络消费者权益被侵害的特殊表现。这一部分主要通过案例和数据等一系列实证资料对网络消费者容易受到侵害的合法权益进行列举。第三章，网络消费者合法权益受侵害的责任主体。这一部分列举了侵害网络消费者合法权益的侵权责任主体。第四章．网络消费者合法权益被侵害的原因。这一部分详细分析了导致网络消费者合法权益被侵害的原因。第五章，如何有效保护网络消费者合法权益。这一部分通过分析借鉴国外先进国家、我国台湾地区对网络消费者合法权益保护的先进经验，对我国网络消费者的保护提出建议。
[Abstract]:As a group of people who have achieved rapid development of network technology and network transactions, network consumers are also one of the broad-based e-commerce transaction subjects. The protection of their legitimate rights and interests should be paid equal attention to with ordinary consumers. Because of the concealment of the transaction in the network market, the asymmetry of the information, the difficulty of identifying and the lag of the network technology in our country, the balance factor of the network security is broken, and the rights and interests of the network consumers are difficult to maintain. At present, there are no laws and regulations regulating network transactions in China, and the basic laws for the protection of network consumers are still based on the Law on the Protection of consumers' Rights and interests, accompanied by the measures for the Administration of Security Protection of the International networking of computer Information Networks. The contents of laws and regulations, such as the contract Law, the General principles of Civil Law, the Law on Product quality, the Law on property Insurance, and other laws and regulations concerning the protection of consumers' rights and interests, however, are fragmented and difficult to fully match. It is impossible to protect the legitimate rights and interests of network consumers under the premise of maintaining network security. As the premise and foundation of the network transaction, network security should also be adjusted by the perfect legal system. At present, the law of our country is deficient in these two aspects, the legal system is not comprehensive, and the operation of the related system is not strong. It is difficult to form a system. This article starts with the basic overview of the network consumers and the network market, analyzes the current situation and reasons of the infringement of the rights and interests of the network consumers, and combines the advanced experience of the United States, the European Union, Japan and Taiwan in China. To our country network consumer rights and interests protection legal system consummation puts forward the suggestion. The structure of this paper is divided into five parts, the first chapter, network market and network consumers. This part mainly introduces the concept of the network market, the basic concept of the development and the network consumer, the characteristics and the existing adjustment laws and regulations. The second chapter, the network consumer rights and interests are infringed on the special performance. This part mainly through a series of empirical data such as cases and data to enumerate the legal rights and interests of Internet consumers which are vulnerable to infringement. The third chapter, the network consumer legitimate rights and interests infringed the responsibility subject. This section enumerates the infringement of the legitimate rights and interests of network consumers of the subject of tort liability. Chapter four is the reason why the legitimate rights and interests of network consumers have been infringed. This part analyzes in detail the reasons why the legitimate rights and interests of network consumers are infringed. Chapter V, how to effectively protect the legitimate rights and interests of network consumers. In this part, through the analysis and reference of foreign advanced countries, Taiwan region of China to protect the legitimate rights and interests of network consumers, put forward suggestions for the protection of China's network consumers.
【学位授予单位】：新疆财经大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：D923.8

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