中国旅游业非诉纠纷解决机制的完善

发布时间：2018-02-14 12:50

本文关键词： 旅游纠纷非诉纠纷解决机制 ADR 耦合性网络机制　出处：《江西社会科学》2017年01期 　论文类型：期刊论文

【摘要】："一带一路"为中国旅游业的发展提供了良好契机。然而,小额旅游纠纷频发,未能得到妥善解决,影响旅游消费者体验,阻碍中国旅游业的持续健康发展。相比诉讼,非诉纠纷解决(ADR)机制能够及时、高效、低廉地解决旅游纠纷。中国旅游业非诉纠纷解决机制已经初步形成体系,但相关网络平台尚未完全建立,各纠纷解决方式之间衔接性差、耦合性不强,加之相关法律规定不完善,难以圆满解决旅游纠纷。故应加强旅游纠纷ADR方式间的耦合性;完善现有网络平台功能,构建旅游消费者中心网络,形成全国性旅游纠纷ADR网络机制;完善旅游纠纷ADR机制所依据的法律规则,细化航班延误规定,将定制旅游合同纳入《旅游法》;完善旅游纠纷ADR机构及其人员须遵守的原则和规则。
[Abstract]:"Belt and Road" has provided a good opportunity for the development of Chinese tourism. However, the frequent occurrence of disputes over small-scale tourism has not been properly resolved, which has affected the experience of tourism consumers and hindered the sustained and healthy development of Chinese tourism. The non-litigation dispute resolution mechanism can resolve the tourism dispute timely, efficiently and cheaply. China's tourism non-litigation dispute resolution mechanism has initially formed a system, but the related network platform has not been completely established, and the convergence between the various dispute resolution methods is poor. The coupling is not strong, and the relevant laws and regulations are not perfect, so it is difficult to solve the tourism disputes satisfactorily. Therefore, we should strengthen the coupling between the ADR mode of tourism disputes, perfect the function of the existing network platform, and construct the tourism consumer center network. Form a national ADR network mechanism for tourism disputes, perfect the legal rules on which the ADR mechanism of tourism disputes is based, and refine the regulations on flight delay, The custom tourism contract shall be brought into the Tourism Law, and the principles and rules to be observed by the ADR agency and its personnel shall be improved.
【作者单位】：武汉大学国际法研究所;
【分类号】：D922.294

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