论旅游消费者权益的经济法保护

发布时间：2018-05-08 15:27

本文选题：旅游消费者权益 + 经营主体　；参考：《辽宁大学》2017年硕士论文

【摘要】：近些年来,随着我国经济社会的发展,公民在国内外的旅游活动增多,我国旅游业的发展势头迅猛,目前,我国已拥有全世界最大的国内旅游消费市场和客源市场。因此,对于旅游消费者权益的保护关乎更多人的利益,引起了更多人的关注。旅游活动涉及多个行业、多个群体,具有复杂性和特殊性,实践当中,旅游经营者在为旅游消费者提供旅游产品和服务的同时,由于两者之间掌握市场信息的不对等和市场主体的趋利性,必定会对旅游消费者权益的实现产生不利影响,损害旅游消费者的权益。因此有必要从市场规制以及权益保护的角度探讨对于旅游消费者合法权益的保护。本文首先介绍了旅游消费者权益保护的基本理论。对于旅游消费者权益的相关概念作出分析和界定,根据旅游活动的特殊性阐述了旅游消费者权益保护的特殊性,还对旅游消费者权益经济法保护的必要性进行了论证。其次,分析了当前我国旅游消费者权益保护的现状和存在的诸多问题。先是归纳总结了旅游消费者权益遭受侵犯的表现,接着根据现状分析了目前旅游者权益遭受损失的原因:一是规范旅行社、旅游合同履行辅助人、旅游景区等旅游经营主体的立法不完善,二是对于当前旅游市场缺乏有效的立法规制和市场监管,导致旅游消费者权益受到侵害的现象屡见不鲜。三是保护旅游消费者权益的救济性制度不力,导致旅游者权益遭受损失无法得到应有的赔偿或者解决。最后,针对旅游消费者权益保护存在的问题,从经济法角度出发提出了如下建议:第一,提出规范旅游市场主体的立法完善建议,如建立统一的旅行社等级评价标准,完善履行辅助人制度,完善规制旅游景区的法律规定。第二,提出加强对旅游市场竞争行为监管的立法完善建议,规范旅游经营者行为,加强对旅游市场竞争行为的监管。第三,提出完善旅游消费者权益救济制度的建议,完善惩罚性赔偿制度,增加旅游者精神损害赔偿制度,并提出完善旅游消费纠纷处理制度的建议。
[Abstract]:In recent years, with the development of economy and society in our country, the tourism activity of citizens at home and abroad has increased, and the development momentum of tourism in China is swift and violent. At present, China has the largest domestic tourist consumption market and tourist source market in the world. Therefore, the protection of the rights and interests of tourism consumers is related to the interests of more people and attracted more people's attention. Tourism activities involve many industries and groups, so they are complex and special. In practice, tourism operators provide tourism products and services to tourism consumers at the same time. Due to the unequal grasp of market information between the two and the tendency of the main body of the market, the realization of the rights and interests of tourism consumers will be adversely affected and the rights and interests of tourism consumers will be damaged. Therefore, it is necessary to discuss the protection of the legitimate rights and interests of tourism consumers from the perspective of market regulation and protection of rights and interests. This paper first introduces the basic theory of tourism consumer rights and interests protection. This paper analyzes and defines the related concepts of tourism consumers' rights and interests, expounds the particularity of tourist consumers' rights and interests protection according to the particularity of tourism activities, and demonstrates the necessity of the protection of tourist consumers' rights and interests economic law. Secondly, it analyzes the current situation and problems of tourism consumer rights protection in China. First, it summarizes the performance of tourist consumers' rights and interests infringement, then analyzes the reasons for the loss of tourists' rights and interests according to the current situation: first, standardizing travel agencies, tourism contract performance auxiliaries, The legislation of tourism operators such as scenic spots is not perfect. The second is the lack of effective legislative regulation and market supervision for the current tourism market, which leads to the infringement of tourism consumers' rights and interests. Third, the relief system of protecting tourist consumers' rights and interests is weak, resulting in the loss of tourists' rights and interests can not be compensated or solved. Finally, in view of the problems existing in the protection of tourism consumers' rights and interests, the paper puts forward the following suggestions from the angle of economic law: first, it puts forward some suggestions to perfect the legislation of standardizing the main body of tourism market, such as establishing a unified evaluation standard of travel agency grade. Improve the implementation of the system of assistive personnel, improve the regulation of the legal provisions of tourist attractions. Secondly, it puts forward some suggestions on how to strengthen the supervision of competitive behavior in tourism market, standardize the behavior of tourism operators, and strengthen the supervision of competitive behavior in tourism market. Thirdly, it puts forward some suggestions to perfect the relief system of tourist consumers' rights and interests, to perfect the system of punitive damages, to increase the system of compensation for tourists' spiritual damage, and to put forward some suggestions on how to improve the system of handling tourism consumption disputes.
【学位授予单位】：辽宁大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

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