论消费争议仲裁解决机制

发布时间：2018-12-26 17:07

【摘要】：我国消费纠纷每天都在上演,每年中央电视台3.15晚会都会爆出关乎百姓衣食住行各个方面的侵权事件和假冒产品,人们对不法商家深恶痛绝的同时,也表现出对政府监管能力的失望。我国消费争议频发的背后,反映出现有消费者权利救济手段还存在很多不足。我国消费者权益救济措施包括：和解、调解、申诉、仲裁和诉讼,这五种救济措施各有优缺点,都没能很好地发挥老百姓对市场的监管作用。正因如此,大量商家愿意选择冒险,通过违法假冒行为获得不正当的收益,扰乱了正常市场经济秩序。为维护消费者的合法权益,维持稳定的市场秩序,寻找更具有实效性的消费争议救济措施成为当务之急。从20世纪初开始,我国很多省市如山东、河南、青岛等等开始探索采用仲裁方式解决消费争议,这为我国构建消费争议仲裁机制提供参考系。同时,世界其他国家如美国、西班牙、葡萄牙等等较早地采用仲裁方式解决消费争议,消费争议仲裁制度更加完善,我国可以吸取国外先进理念和措施。从我国目前消费争议仲裁的现状来看,存在主要的问题是对消费争议仲裁没有统一的立法,模式各不相同,各自为政,未能发挥消费争议仲裁方式的优势。因此,建立专门的消费争议仲裁机制势在必行,应从立法、基本原则、组织机构建设、启动方式、仲裁程序及裁决效力等方面对消费争议仲裁机制进行整体的设想。同时,针对目前网络消费的日益激增,争议也越来越多,建立网上消费争议仲裁系统,通过网络快速解决网上消费争议,定能规范网上交易市场,促进网上交易的发展。
[Abstract]:China's consumer disputes are being staged every day. Every year, the CCTV 3.15 evening party will reveal infringement incidents and counterfeit products related to all aspects of people's clothing, food, housing and transportation. At the same time, people are deeply loathing about illegal businesses. It also showed disappointment in the ability of the government to regulate. Behind the frequent consumption disputes in China, there are still many deficiencies in the remedies of consumer rights. China's consumer rights and interests relief measures include: conciliation, mediation, appeal, arbitration and litigation, these five relief measures each have their own advantages and disadvantages, which can not play a good role in the supervision of the market. For this reason, a large number of businesses are willing to take risks and obtain improper profits through illegal counterfeiting, thus disrupting the normal market economic order. In order to protect the legitimate rights and interests of consumers, maintain a stable market order and find more effective remedies for consumer disputes, it is imperative. Since the beginning of the 20th century, many provinces and cities in China, such as Shandong, Henan, Qingdao and so on, have begun to explore the use of arbitration to resolve consumer disputes, which provides a reference for China to build an arbitration mechanism for consumer disputes. At the same time, other countries in the world, such as the United States, Spain, Portugal and so on, adopted arbitration to settle consumer disputes earlier, the arbitration system of consumer disputes is more perfect, China can absorb advanced foreign ideas and measures. Judging from the current situation of consumer dispute arbitration in China, the main problem is that there is no uniform legislation for consumer dispute arbitration, and the models are different and their own policies, and they fail to give full play to the advantages of the way of consumer dispute arbitration. Therefore, it is imperative to establish a special arbitration mechanism for consumer disputes, which should be conceived as a whole from the aspects of legislation, basic principles, organization construction, starting mode, arbitration procedure and the effectiveness of adjudication. At the same time, in view of the increasing number of online consumption and disputes, the establishment of online consumption dispute arbitration system, through the network to quickly resolve online consumption disputes, will be able to regulate the online trading market, promote the development of online transactions.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D923.8;D925.7

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