中石油成都市区加油站排班制度优化设计研究

发布时间：2018-02-08 21:00

本文关键词： 中国石油四川销售公司加油站排班制度精细化管理工时控制岗位优化　出处：《西南石油大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着经济高速发展和交通基础设施不断完善,成都市汽车保有量不断增加,截止到2016年底,成都市汽车数量达406万辆,在全国城市中排名第二。汽车数量大幅度的增长带动了成品油销售行业的发展,加油站作为成品油销售的主要场所,其经营和管理的模式也越来越受到人们的关注。加油站的实际管理中,加油站人员排班制度看似很好确定,但实际上却直接受加油站日销量、自动化程度、油品销售结构、提枪次数、销量波峰波谷分布及现场拥堵情况等诸多因素的影响。精确合理的排班作业方式,可以提高劳动效率、缩短工作人员工时、提高员工和消费者双方满意度,从而提升企业综合竞争力和管理水平。而目前绝大部分油气零售企业都没有考虑到上述细分因素,还在使用粗放的管理方式定编定员,造成了用工管理方面的诸多问题。本研究以"中石油成都市区加油站排班制度优化设计研究"为题,以中国石油四川销售公司在成都市绕城高速以内的加油站为研究对象,在前期充分研究理论文献,确定研究方法及研究思路后,通过调取辖区内29座加油站后台数据、现场问卷调查、员工访谈等方法收集相关信息,借以分析研究对象的排班制度现状,分析现存排班制度的特点及优缺点,总结出现存排班制度存在的主要问题,在此基础上讨论优化设计的必要性和可行性。而后,针对目前加油站排班制度情况,通过德尔菲法、测时写实等方式,分析其影响要素,对加油站日销量、波峰波谷分布、销售结构(柴汽比)、单位时间内提枪次数、现场拥堵情况、自动化程度等影响轮班作业方的要素进行识别,根据收集到的影响因素和相关数据,采用优化服务流程—确定排班人数—优化岗位职责一制定排班制度的思路,运用精细化管理的思想和设计相关公式,摆脱之前单纯以销量为主要指导参数的单一设计模式,确定出一套精确合理的轮班方式。对研究做出评估后,选择具有市区典型特征的4座加油站投放实施,并在员工岗位优化、效率提升、人均劳动效率提高、人力成本得到控制等方面取得了符合预期的成果。希望本文对国内油气零售企业的加油站排班制度设计提供一定理论指导,对相关行业的排班方式选择与优化起到参考和借鉴的作用。
[Abstract]:With the rapid development of economy and the continuous improvement of transportation infrastructure, the number of vehicles in Chengdu has been increasing. As of end of 2016, the number of cars in Chengdu has reached 4.06 million. The large increase in the number of cars has led to the development of the oil products sales industry. Gas stations are the main places for the sale of refined oil products. In the actual management of gas stations, the shift arrangement system of gas station personnel seems to be well established, but in fact it is directly affected by the daily sales volume of gas stations, the degree of automation, and the sales structure of oil products. The influence of many factors, such as the times of gun lifting, the distribution of peak and trough of sales volume and the situation of congestion on the spot, etc. A precise and reasonable scheduling method can improve the working efficiency, shorten the working hours of the staff, and increase the satisfaction of both employees and consumers. So as to improve the comprehensive competitiveness and management level of enterprises. At present, most oil and gas retail enterprises have not taken into account the above subdivision factors, and are still using extensive management methods to determine the number of personnel. It has caused many problems in the field of employment management. In this study, the optimal design of the shift arrangement system of CNPC gas stations in Chengdu city was taken as the topic, and the gas stations of China Petroleum Sichuan sales Company within the high speed of Chengdu City as the research object. After fully studying the theoretical literature, determining the research methods and research ideas, collecting relevant information through the collection of backstage data of 29 gas stations in the area, on-the-spot questionnaire survey, employee interviews and so on. By analyzing the current situation of the scheduling system of the object of study, analyzing the characteristics, advantages and disadvantages of the existing scheduling system, summarizing the main problems existing in the existing scheduling system, the necessity and feasibility of optimizing the design are discussed. In view of the current situation of gas station shift arrangement system, by means of Delphi method and time measurement and realism, this paper analyzes its influence factors, analyzes the daily sales volume of gas station, the distribution of peak and trough, and the sales structure (firewood to steam ratio, number of times of gun lifting per unit time, etc.). The factors affecting shift operator, such as on-site congestion, degree of automation and so on, are identified. According to the influence factors and relevant data collected, the train of thought of optimizing service flow-determining the number of shift scheduling and optimizing the job responsibility is adopted to establish the scheduling system. By using the idea of fine management and the relevant design formula, we can get rid of the single design pattern, which only takes the sales volume as the main guiding parameter before, and determine a set of accurate and reasonable shift mode. After the evaluation of the research, Select four gas stations with typical characteristics of urban areas to put into operation, and optimize the staff position, improve the efficiency, and increase the per capita labor efficiency. It is hoped that this paper will provide some theoretical guidance for the design of gas station scheduling system in domestic oil and gas retail enterprises. For the related industry scheduling mode selection and optimization play a reference and reference role.
【学位授予单位】：西南石油大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.22;F272.92

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